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Frequently Asked Questions

What is ERS?

Evaluated Receipt Settlement or ERS is an invoice automation tool for automatic settlement based on goods receipt/service entry.

What is EFT?

Electronic Fund Transfer or EFT is a payment method, which releases payments from Dominion’s bank account to the supplier’s bank account.

Can anyone else see my company's information?

No, your company is the only one who can see your information.

Can anyone change my company's data on the screens?

No, the site data cannot be altered either by the vendor or Dominion users.

What kind of information will I find on your site?

  • Vendor Contact and Address Information
  • Invoice Detail
  • Check Detail
  • Payment Forecasting
  • FAQs
  • Forms (W9’S , Direct pay permits, etc.)

What time frame does the information cover?

Invoice data is available for the previous business day and rolling 365 days of history.

How current is the data?

Data updates nightly.

What criteria can I use to search for information?

You can search by the following:

  • Invoice number
  • Purchase order number
  • Invoice dollar amount
  • Invoice dollar amount range
  • Invoice date
  • Invoice date range
  • Date paid
  • Date paid range
  • Check number
  • Payment Forecasting – No search feature available. However, you can see an estimated date an invoice will be paid.

In invoice search, do I need to know the whole invoice number?

The application does NOT support wild card searches. You will need to enter the entire invoice number.

In invoice search, do I need to know the invoice date?

No; however, if the invoice number field is left blank, the invoices in the invoices detail screen are in date order.

In invoice search, can I search by PO number?

Yes. You can also search by PO number in the invoice screen.

Can I sort this data?

No, not in Invoice Display. However you can copy the invoice look up information and past the information into Excel.

Can I find something in a range of data selected?

Yes, You can go under the tool bar Edit, Find.

How does Dominion key in my invoice?

Vendors assigned invoice number (no spaces, or punctuation).

Account number/bill number (no spaces, or punctuation).

Telephone number. (Telephone, cellular and pager numbers should be used as the invoice number only if an invoice or account number has not been provided, no spaces, or punctuation).

If NO invoice or account number is provided Dominion will use Date and dollar amount of the invoice: MMDDYY$$$$$$$$$$ (example: invoice without invoice #, acct # or telephone # with an invoice date of 01/05/04 and amount of 200.00, your invoice number will be 01050420000).

Is there a explanation why there's a difference between my invoice and your payment?

It depends on the reason for the reduction. There should be text on your search screen to indicate the reason for the short pay, if there is not please contact Dominion.

Why doesn't the check number show?

There could be a couple of reasons why a check number doesn't appear on the invoice screen:

  • The invoice is processed but not yet paid (set to pay on the date shown)
  • Invoices processed but not paid will not show a check number until the check has been issued.

Why is there a due date but no check number?

The date for check issuance has not occurred.

Why do I have so many remittance addresses?

If you have addresses that should not be active on the Dominion Vendor file, e-mail us at vendor_maintenance@dom.com.

How can I find out the amount and issuance date of my next check?

Forecasted payments can be viewed on the invoice look up screen. The system will calculate a date based on receipt date and your terms with Dominion.

Is there a charge for using the site?

There is no charge for accessing the Accounts Payable Invoice Inquiry Application.

Can multiple people at my company access your site simultaneously?

Yes, you will need to know the log in and password that was use when your company enrolled..

Can our Canadian offices use the site, too?

Yes, as long as you know your unique Canadian AP Vendor number.

Can I update my company's contact information on the site?

Yes, please complete a Vendor Change of Address Form using the procedure listed on the form.

How do I know if my company already has access to your Web site?

You will need to contact our vendor team at Vendor_Maintenance@dom.com.

What are the hours of operation for the site?

Our site is available 24 hours a day. Occasionally we may need to perform site maintenace. During maintenance the site may not be available for a few minutes.

Why do I have to sign in to the Accounts Payable Invoice Inquiry Application again after being away from my desk for a while?

These features safeguard your account information from being accessed by unauthorized users.

What should I do if I can not find the invoice I am searching for?

Try searching by the Purchase order number, Invoice dollar number, Date range, Check number or dollar amount. If you still can not find the invoice, call the appropriate Dominion Hotline to help you obtain this information.

What should I do if the amount paid does not agree with the PO price?

Always contact the Dominion buyer for information if your PO price is not correct.

What should I do if I can not find the PO I am searching for?

If you can't find a PO, and you have an unpaid invoice referencing this number, contact your Dominion buyer.

What address do I mail my invoice or payment to?

It depends what the invoice or payment is for. Please bill all invoices to the appropriate Dominion company and mail them to the address listed on the Contact Information on the Dominions AP Web page.

Are their limitations on what I can use for a password?

  • YES, you cannot re-use the same password when presented with the Change Password screen.
  • Your password can not be the same as your user ID.
  • Your password must be from 6 to 10 characters long.
  • Your password must contain at least one digit.
  • Your password must not start with a digit.

How often am I required to change my password?

You will receive a system-generated notification to change your password every ninety days.

What do I do if my company's information is inaccurate?

Please complete a Name & Address Change form on the Dominion Web site.

What does“Status” mean?

Waiting Approval – Waiting authorization to process invoice
Invoice In Process – Invoice in AP for processing
Waiting Payments – Invoice approved & scheduled for payment based on terms
Paid – Invoice Paid
Contact AP Group – There is a problem with your invoice. Contact the appropriate Dominion AP group.

 

FAQ’S on Virginia's Sales and Use Tax Changes

What are the law changes?

The following Virginia tax law changes took effect on September 1, 2004:

  • Tax exemptions previously granted on most purchases made by Public Service Companies were eliminated.
  • The “Direct Pay Permits” previously issued to Virginia Power and Dominion Transmission were cancelled by the Virginia Department of Taxation and replaced by a TEMPORARY Special Permit which later expired on September 30, 2005.
  • Public Service Corporations are allowed to pass through the additional (incremental) amount of taxes paid as a result of the legislation through as a surcharge amount to ratepayers.

Who is impacted?

  • Virginia Power (Co Code 1000) purchases delivered to Virginia locations
  • Dominion Transmission (Co Code 1004) purchases delivered to Virginia locations
  • Construction Contractors performing contracts in Virginia on behalf of Virginia Power or Dominion Transmission

What purchases remain exempt after the law change?

  • Fuel purchases for use at power stations (i.e. coal, natural gas, wood, nuclear)
  • Purchases of items for Certified Pollution Control Projects
  • Professional Services (accounting, legal, etc.)
  • Intangibles such as permits, licenses, custom software and software delivered electronically
  • Other nontaxable services such as Construction Contracts

How were these changes be implemented?

  • Registered vendors must begin collecting Virginia sales tax on their sales of taxable items/services made to Virginia Power or Dominion Transmission after October 1, 2005.
  • Vendors that are not required to register with Virginia as a dealer are not required to collect the Virginia sales tax. In this situation, Virginia Power or Dominion Transmission, Inc. will self-assess and pay the appropriate use tax directly to Virginia.
  • Questions regarding the sales tax procedures for e:commerce, ERS or other automated procurement process should be directed to your Dominion Supply Chain representative.

How does this impact contractors in Virginia?

  • Construction projects for Virginia Power and Dominion Transmission performed in Virginia have been impacted. All equipment/material purchases that were previously considered exempt as items directly used by a Public Service Company in an exempt manner (VA Certificate ST-11A) are now taxable to the contractor.
  • Contractors must pay the sales tax on equipment/materials to their suppliers, unless the project qualifies as a Certified Pollution Control project.
  • The amount of sales tax paid to suppliers by contractors on items previously exempted by the ST11-A must be separately identified for reimbursement from Dominion on all invoices/payment requests.
  • There has been no change to the sales taxes paid by contractors on purchases of building materials (i.e. brick, cement) and consumables (i.e. welding gas). These remain the responsibility of the contractor, as the consumer of such materials in the performance of the contract. Any sales taxes incurred by the contractor should not be separately identified on invoices and payments requests to Dominion.