Phone Numbers (Customer Service):

1-888-667-3000 (available 24/7 for reporting outages, downed lines or other emergencies)

Also use this toll-free number for routine business. Hours are: 7 a.m. to 7 p.m., Monday - Friday and 9 a.m. to 1 p.m., Saturday.

Outside the United States: 001-757-857-2112
TDD for the Hearing Impaired: 1-800-291-7745 (toll free)

Addresses:

For bill payments:
Dominion Virginia Power (or Dominion North Carolina Power)
P. O. Box 26543
Richmond, VA 23290-0001

For correspondence:
Dominion Virginia Power (or Dominion North Carolina Power)
P.O. Box 26666
Richmond, VA 23261

Corporate office street address:
Dominion Virginia Power (or Dominion North Carolina Power)
120 Tredegar Street
Richmond VA 23219

Call Before You Dig

Virginia: Miss Utility 1-800-552-7001
North Carolina: One-Call 1-800-632-4949