How do I submit a complaint?
We want to give you the very best service possible. If you don't get the service
you think you deserve, we want to know.
Call us toll-free at 1-888-667-3000 and talk with one
of our customer service agents. They are trained to answer your questions
promptly and accurately.
If you're not satisfied with the response to your concern,
ask to have it reviewed by a supervisor. For some issues, you may be referred
to the management of the responsible department.
For further assistance if the situation is still not resolved,
ask for our Customer Relations Department or write to:
Manager-Customer Relations, Dominion, P.O. Box 26666, Richmond, VA 23261.
If you're still not satisfied, we'll advise you of the
proper state officials to notify to get complete resolution of your problem.
How do I apply for a job with Dominion? Check out our job openings online, or call our
Human Resources Department at (804) 771-3371. You can also write to Employment
Office, Dominion, P. O. Box 26666, Richmond, VA 23261.
How do I find out what I owe on my account? Sign in or register
and you can view your current and past billing, usage and payment information
online.
How do I ask for extra time to pay my bill? Sign in or register
and you can request extra time to pay your bill online, or call us toll-free
at 1-888-667-3000 to discuss available options.
When will my payment be posted to my account?
The amount of time a payment takes to post to your account depends on the payment
method you use. See table below for posting times.
Payment method:
Payment posting schedule:
US Mail
Allow 5-7 days
Credit/debit card or electronic check (through BillMatrix, a third party)
Payments made before 5 p.m. Eastern time Monday-Friday (except holidays)
will be posted to your account that same day. Payments received after that
time will be posted on the next business day. Payments made before 10 p.m.
Eastern time will be reported to Dominion in time to prevent any pending
disconnection of service.
CheckFree
Payments begin processing two (2) business days prior to your scheduled
payment date, so you'll need to schedule payments a few days prior to the
due date.
How can I get a copy of my bill? Sign in or register
to view and/or print a copy of your bill online.
How can I have my bills mailed to another address? Sign in or register
to change your mailing address online.
How can I control the big swings in my bills from season
to season? Sign in or register
and look into leveling out your bills with Budget Billing. You can find out
what your monthly budget amount would be and/or enroll online.
How much notice should I provide?
Please give us as much notice as possible so we can schedule your request for
the date you need service. Orders are worked Monday through Friday only (excluding
holidays), from 8 a.m. to 5 p.m.
Are there any fees to start service?
Yes. A connection charge of $39.84 plus 3% sales tax is required to start your
electric service. This charge will appear on your first bill. Some customers
may be required to pay a deposit in order to establish electric service.
Does the meter need to be accessible to connect service?
Yes, Dominion personnel will need access to the meter. Be sure the meter isn't
obstructed by fences, trees/shrubs, buildings or animals. If the meter isn't
accessible, an adult will need to be at your residence on the day of your service
connection to provide access.
Do my circuit breakers need to be off?
Yes. All circuit breakers or fuses, including the main, will need to be in the
"off" position before service can be connected. This prevents any
hazardous conditions inside the residence.
Stopping Service
How much notice should I provide?
Please give us as much notice as possible so we can schedule your request for
the date you need service. Orders are worked Monday through Friday only (excluding
holidays), from 8 a.m. to 5 p.m.
Do I have to be home when my service is disconnected?
Not if the meter is accessible and isn't obstructed by fences, trees/shrubs,
buildings or animals. Otherwise, an adult will need to be at your residence
on the day of your service disconnection so Dominion personnel can access the
meter, get a final reading and issue a final bill.
Do I have to pay my bill before I move?
If you have a disconnection notice that expires before the requested disconnection
date, you'll need to pay the amount due. Otherwise, you may pay your current
bill and your final bill together.
When will I receive my final bill?
Your final bill will be issued the business day after we take the final meter
reading.
How can I obtain a letter of credit to send to my new
utility company?
There will be a credit reference on your final bill. Or, you can get a letter
of credit online. Sign in
or register,
choose the account you want to work with and select that option from the menu.
Transferring Service
What is "transferring" service?
Transferring service means you're moving from one address to another and Dominion
will remain your electric service provider.
Are there any fees to transfer service?
Yes. A connection charge of $39.84 plus 3% sales tax is required to transfer
your electric service. This charge will appear on your first bill. Some customers
may be required to pay a deposit to establish electric service.
Does the meter need to be accessible to connect service?
Yes, Dominion personnel will need access to the meter. Be sure the meter is
not obstructed by fences, trees/shrubs, buildings, animals, etc. If the meter
isn't accessible, an adult will need to be at your residence on the day of your
service connection to provide access.
Do my circuit breakers need to be off?
All circuit breakers or fuses, including the main, will need to be in the "off"
position before service can be connected. This prevents any hazardous conditions
inside the residence.
Why do my circuit breakers need to be off to turn on service?
Circuit breakers are switch devices in the electric service panel that cut off
the flow of current when a circuit becomes overloaded. For safety purposes,
all circuit breakers (including the main breaker) must be in the off
position to connect electricity. If your service panel has fuses, you'll
need to unscrew them. The electric service panel is normally located in your
garage, utility room or kitchen. If you're renting and can't find the panel,
contact the owner of the property for help.
How do I report that my power is out or receive information
about an outage?
To report or inquire about power outages, call us toll-free at 1-888-667-3000.
You can also check our outage map and outage
summary to see how outages are currently affecting customers. Or, visit
our Storm Center for tips and additional information.
How do I report a power line that's down or dangerously
low?
Call us toll-free at 1-888-667-3000 immediately. If the line is on the ground
or within reach, don't go near it and contact your local police
department before you call us. Keep everyone away from the line until police
or other emergency crews arrive.
How can I get trees trimmed near a power line at my home?
Call us toll-free at 1-888-667-3000 for information.
How do I get Dominion to repair a bad outlet or power lines
in my house?
We provide service for power lines and equipment up to and including the electric
meter. All electrical lines and equipment in your home are your responsibility.
You should call a local, qualified electrician for such service.
How can I get underground power lines?
Call us toll-free at 1-888-667-3000 for information.
Who do I call to have power lines marked?
North Carolina state law requires anyone performing excavation to first call
the statewide notification center's number. Dial "One Call"
at 1-800-632-4949. Callers must then wait 48 hours while utilities locate and
mark their underground facilities. View more
information.
How do I get Dominion to check the meter at my home?
If you believe one of our meters is not operating correctly, call us toll-free
at 1-888-667-3000.
