Need a little more time to pay your bill?
Register or sign in and make your request online. Note: If you have a business account, please call us to make your request.

Frequently Asked Questions

Can I make this request online?
In general, if you have a past due notice and if you usually pay your bills on time, you should be able to request a payment extension online. Register or sign in to check it out. Some situations may not allow us to process your online request. If that happens, just give us a call.

How much extra time can I get to pay my past due bill?
An online payment extension can extend your past due payment date by a few days, giving you more time to make your payment.

What if I need more time to pay my past due bill?
Call us to see what other payment options might help with your situation.

Are there any extra fees associated with requesting a payment extension?
Late payment fees still apply, but there are no extra charges.

I'm on the budget plan and pay the same amount each month. Can I request more time to pay?
No. A payment extension can't be granted if you're on Budget Billing.

Who can request a payment extension?
Residential customers who are past due on their bill may request an online payment extension. Business customers should call us to discuss any available options.