Senior Care for North Carolina Customers

Quick Survey

Welcome to our resources directory for senior customers and caregivers. If you can't find what you need, try our search tool (upper right corner) or e-mail us anytime. If you have an emergency, always call us at 1-888-667-3000.

Help with Winter Heating & Summer Cooling

• EnergyShare
  The program has been expanded to provide heating and cooling assistance to people who don't qualify for federal fuel help or for those who have no other resource.


• Home Energy-Saving Tips
  You don't have to spend a lot of money on home improvements to make significant changes in how much energy you consume. Take a look at all the low-cost or no-cost things you can do to lower your energy bills.
  
  
• State Programs for Low-Income Households
  Read about the Low Income Energy Assistance Program (LIEAP) on the North Carolina Division of Social Services web site.
  

Other Programs and Information

• Rate Information for Dominion North Carolina Power
  View rate and tariff information.
  
  
• Special Billing
  Dominion offers special billing formats for the visually or hearing impaired.
  
  
• Third Party Notice
  Caring for someone else? Protect them from service disconnection with Third Party Notice. The program lets any customer designate a friend, relative, clergy, or even a social service agency to be notified before service is cut off for non-payment.
  
  
• Online Account Management
  Want an easier way to keep track of your account, billing, usage and more? Manage your account online. Caring for someone else's bills as well? You can manage their account, too.
  
  

Outages, Safety and Preparing for Storms

• Power Outages
  It's always a good idea to be prepared for outages. Browse our tips and tools, emergency information, weather resources and more.
  
  
• Back-up Generators
  Dominion has portable and permanent generators for any backup power need--delivered and installed so it's ready to go whenever you need it.
  
  
• Emergency Medical Equipment
  If you or someone you know requires the use of electrically-powered medical equipment, read about being added to our medical conditions list.
  
  
• Safety
  Energy makes our lives better, but there are always safety risks. Browse our tips and information to keep you and your loved ones safe and sound.