give us 7 days notice when making an appointment
to shut off your gas service,
make sure the meter is accessible (whether it's inside or outside),
and
make sure an adult is there when we arrive to shut off the service.
Dominion Employment
How do I apply for a job with Dominion?
Visit our careers site to view current opportunities
and apply online. You also can call our Human Resources Department at (804)
771-3371. You can also write to Employment Office, Dominion, P. O. Box 26666,
Richmond, VA 23261.
Payments
How can I pay my Dominion bill? Sign in (or register)
to Manage Your Account and get access to all the online payment options we offer:
How do I find out what I owe on my account?
To find out what you owe on your account, sign
in (or register)
to Manage Your Account and view your current and past billing, usage and payment
information online.
When will my payment be posted to my account?
The amount of time a payment takes to post to your account depends on the payment
method you use. See table below for posting times.
Payment method:
Payment posting schedule:
US Mail
Allow 5-7 days
Credit/debit card or electronic check (through BillMatrix, a third party)
Payments made before 4:30 p.m. Eastern time Monday-Friday (except holidays)
will be posted to your account that same day. Payments received after that
time will be posted on the next business day. Payments made before 8:30
p.m. Eastern time will be reported to Dominion in time to prevent any pending
disconnection of service.
CheckFree
Payments begin processing two (2) business days prior to your scheduled
payment date, so you'll need to schedule payments a few days prior to the
due date.
Authorized Payment Centers
the next business day
Billing
How can I get a copy of my bill?
You can view and/or print a copy of your bill online. Sign
in (or register)
to Manage Your Account to access this feature.
How can I have my bills mailed to another address?
You can change your mailing address online. Sign
in (or register)
to Manage Your Account to access this feature.
How can I control the big swings in my bills from season
to season?
Our Budget Billing Plan can help by leveling out your monthly payments. Call
us at 1-800-362-7557 to find out what your monthly budget amount would be and/or
to enroll in the plan.
Why is my bill so high?
There are many reasons your bill may increase. Visit our home
energy-saving tips for help.
Starting Service
How do I start service in my name?
Contact our Customer Service Center at 1-800-362-7557 to schedule a service
order. Once scheduled, Sign
in (or register)
to Manage Your Account and you can view, change, or cancel the order.
How much notice should I provide?
We recommend at least 7 business days in advance, but please provide as much
notice as possible so we can schedule your request for the date you need service.
Orders are worked Monday through Friday only (excluding holidays), from 8 a.m.
to 11 p.m. If an adult is required to be present to give access to the property,
4-hour time slots are available.
Do I have to be home when my service is started?
If your meter is turned off, located indoors, or obstructed by fences, trees/shrubs,
buildings or animals, an adult (18 or older) must be available to provide access
to the inside of the property. For security and liability reasons, we won't
enter a property unless accompanied by an adult.
If your service is on and the meter is located outside, you won't need to be
home when service is started.
Does my electric service need to be on?
Yes. Electric service needs to be on and we're required to light at least one
appliance in the home.
Are there any fees to start service?
There is not a connection fee to start service. However, we may require a security
deposit depending on your credit history (if any) with Dominion. If you've never
had gas service with Dominion in your name, there are no charges to turn on
the service.
Stopping Service
How do I stop service in my name?
Contact our Customer Service Center at 1-800-362-7557 to schedule a service
order. Once scheduled, Sign
in (or register)
to Manage Your Account and you can view, change, or cancel the order.
How much notice should I provide?
We recommend at least 7 business days in advance, but please provide as much
notice as possible so we can schedule your request for the date you need service.
Orders are worked Monday through Friday only (excluding holidays), from 8 a.m.
to 11 p.m. If an adult is required to be present to give access to the property,
4-hour time slots are available.
Do I have to be home when my service is disconnected?
Not if the meter is located outside and isn't obstructed by fences, trees/shrubs,
buildings, animals, etc. Otherwise, an adult (18 or older) will need to provide
access to the meter so we can get a final reading. We will not enter a property
unless accompanied by an adult for security and liability reasons.
Will you actually turn my service off?
Yes, unless someone is moving into the property and they have contacted us prior
to the scheduled turn off date to request service in their name.
Do I need to do anything to prepare for the turn off?
Nothing is necessary in the spring and summer months. However, during fall and
winter, we recommend you winterize the property before turning off gas service
so the pipes won't freeze and burst.
Will I get the security deposit back?
Yes. Dominion will credit the deposit (plus interest) back to the account and
mail you a refund check if there's a credit remaining after the deposit is applied.
You're responsible for the difference if there's a balance due after the deposit
is applied.
Transferring Service
How do I transfer service?
Contact our Customer Service Center at 1-800-362-7557 to schedule a service
order. Once scheduled, Sign
in (or register)
to Manage Your Account and you can view, change, or cancel the order.
How much notice should I provide?
We recommend at least 7 business days in advance, but please provide as much
notice as possible so we can schedule your request for the date you need service.
Orders are worked Monday through Friday only (excluding holidays), from 8 a.m.
to 11 p.m. If an adult is required to be present to give access to the property,
4-hour time slots are available.
Can I have more than one address in my name at the same
time?
Yes, you may have multiple locations in your name at the same time.
I paid a security deposit on my old account. Will that
transfer to my new address?
No. The amount of the security deposit is based on the usage for each property,
so your paid deposit plus interest will be credited to the final bill. If necessary,
you will be billed a security deposit for the new address.
Where will my final bill be mailed?
The final bill will be mailed to the address you specify.
Other Service Issues
How do I report a gas odor or leak?
If you smell gas, suspect a leak, or if there is an explosion or fire, call
us immediately at 1-877-542-2630. An alternate number is on the front of your
bill, or in your local phone directory. Check
out more information on gas safety.
How do I repair my gas lines or gas appliances?
We provide service for gas lines up to the curb box at the street. All gas lines
from the curb box to your home and the gas lines in your home are your responsibility.
You should call a local, qualified plumber for such service. Or, if you're enrolled
in the In-Home Gas Line Repair Program or Gas Line Replacement Program, contact
Dominion Products and Services.
