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Claims

Filing a Claim:

To file a claim, contact Customer Service at 1-888-667-3000. A representative will document your claim information over the phone. Or, you may write to:

Dominion Virginia Power
Attn: Claims Department
P. O. Box 26666
Richmond, VA 23261

About the Claims Process:

  • Your information will be sent to the Claims Department for investigation and evaluation.
  • A claims representative will send you a letter of acknowledgement within three business days.
  • All claims are handled on a case-by-case basis.
  • The investigation of your claim is not an admission of liability or an indication that Dominion is responsible for your damages.