give us 7 days notice when making an appointment
to shut off your gas service,
make sure the meter is accessible (whether it's inside or outside),
and
make sure an adult is there when we arrive to shut off the service.
Dominion
How do I contact Dominion?
You may contact us by phone, US mail, or e-mail.
How do I submit a complaint?
We want to give you the very best service possible. If you don't get the service
you think you deserve, we want to know.
Call us toll-free at 1-800-688-4673 and talk with one of our customer service
agents. They are trained to answer your questions promptly and accurately.
If you're not satisfied with the response to your concern, ask to have
it reviewed by a supervisor. For some issues, you may be referred to the management
of the responsible department.
For further assistance if the situation is still not resolved, ask for our Customer Relations Department or write to: Manager-Customer Relations, Dominion, P.O. Box 26666, Richmond, VA 23261.
If you're still not satisfied, we'll advise you of the proper state officials
to notify to get complete resolution of your problem.
How do I apply for a job with Dominion?
Check out our jobs online, or call our Human Resources
Department at (804) 771-3371. You can also write to Employment Office, Dominion,
P. O. Box 26666, Richmond, VA 23261.
How do I find out what I owe on my account?
To find out what you owe on your account, register
or sign in and view your current and past billing, usage, and payment information
online.
How do I ask for extra time to pay my bill?
Call us toll-free at 1-800-688-4673 to discuss
available options.
When will my payment be posted to my account?
The amount of time a payment takes to post to your account depends on the payment
method you use. See table below for posting times.
Payment method:
Payment posting schedule:
US Mail
Allow 5-7 days
Credit/debit card or electronic check (through BillMatrix, a third party)
Payments made before 3 p.m. Eastern time Monday-Friday (except holidays)
will be posted to your account that same day. Payments received after that
time will be posted on the next business day. Payments made before 8:30
p.m. Eastern time will be reported to Dominion in time to prevent any pending
disconnection of service.
How can I get a copy of my bill?
You can view and/or print a copy of your bill online. Register
or sign in to access this feature.
How can I have my bills mailed to another address?
You can change your mailing address online. Register
or sign in to access this feature.
How can I control the big swings in my bills from season
to season?
Our Budget Billing Plan can help by leveling out your monthly payments. Call
us at 1-800-688-4673 to find out what your monthly budget amount would be and/or
to enroll online in the plan.
Why is my bill so high?
There are many reasons your bill may increase. Visit our home energy-saving tips for help.
How do I start or stop service?
See our other FAQs below and give us a call.
What do I need to know about starting gas service?
Please provide as much notice as possible to ensure we are able to schedule
your request for the date you need service.
Orders are worked Monday through Friday only
We will need access to our meter.
There is a $30.00 charge to start your gas service. This
charge will appear on your first bill.
In addition, a deposit may be required (based on your credit history).
What do I need to know about stopping gas service?
To help us meet your needs, it's important to:
give us 7 days notice when making an appointment to shut
off your gas service,
make sure the meter is accessible (whether it's inside or outside), and
make sure an adult is there when we arrive to shut off the service.
To shut off your gas service, we must have access to our meter.
We can't give you a final bill until service is shut off. Until then, we'll
continue to bill you monthly.
How do I report a gas odor or leak?
If you smell gas, suspect a leak, or if there is an explosion or fire, call
us immediately at 1-800-934-3187. Check out more
information on gas safety.
How do I get Dominion to repair the gas lines or my gas
appliances?
We provide service for gas lines up to the curb box at the street. All gas lines
from the curb box to your home and the gas lines in your home are your responsibility.
You should call a local, qualified plumber for such service. Or, if you're enrolled
in the In-Home Gas Line Repair Program or Gas Line Replacement Program, contact
Dominion Products and Services.
How do I get Dominion to check the meter at my home?
If you believe one of our meters is not operating correctly, call us toll-free
at 1-800-688-4673.
Who do I call to have the gas lines marked?
Call 48 hours before you dig. Miss Utility West Virginia can be contacted 24
hours a day, 7 days a week by calling 1-800-245-4848. View
additional information here.
