FAQs About Your Service
- How do I start, stop or transfer service?
Call us at 1-800-362-7557 to start, stop or transfer service.
Once you've made your request, sign in or register to manage your account and you can view, change or cancel the request.
- How do I report a gas odor or leak?
If you smell gas, suspect a leak, or if there is an explosion or fire, call us immediately at 1-877-542-2630. An alternate number is on the front of your bill, or in your local phone directory. Check out more information on gas safety.
- How do I repair my gas lines or gas appliances?
The U.S. Department of Transportation requires us to tell you about your responsibility for maintaining certain pipelines that deliver natural gas to your home or business. There is one piece of pipeline that you need to maintain--your home or business line.
If you do have any buried home or business lines, you should have them inspected for leaks and corrosion to avoid a potential hazard. Use a reputable, qualified contractor to ensure the work is done properly.
- Who do I call before landscaping or other digging around my property?
Call before you dig! In Ohio, call 1-800-362-2764 at least two working days before digging. The Ohio Utilities Protection Service (OUPS) will alert Dominion East Ohio and other member utilities of your plans to dig, then ask the utilities to mark any underground pipes or cables at your location.
They'll also tell you about any other companies that you must notify before you begin digging. This is a free service.
- How do I file a claim?
To file a claim, contact Customer Service at 1-800-362-7557. A representative will document your claim information over the phone. Or, you may write to:
Dominion East Ohio
Attn: Claims Department
1201 E. 55th Street
Cleveland, OH 44103About the Claims Process:
- Your information will be sent to the Claims Department for investigation and evaluation.
- A claims representative will send you a letter of acknowledgement within three business days.
- All claims are handled on a case-by-case basis.
- The investigation of your claim is not an admission of liability or an indication that Dominion is responsible for your damages.
- How do I report suspected gas theft?
If you observe or learn about possible theft of natural gas, you can report it anonymously. Read more and make a report online. Or call customer service at 1-800-362-7557. Information is kept strictly confidential.
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