Keeping Informed During Power Outages
If the electricity goes out, getting the lights back on is a partnership between you and us.
We will do our part by diagnosing the problem and fixing it as soon as possible. But we don’t always know when an individual customer’s lights are out. So we need you to do your part by calling us.
- BEFORE AN OUTAGE, make certain your Dominion account phone number is up to date so our automated system can identify your address. Call 1-800-222-0401 to verify your phone number. Please have your regular account number handy when you call.
- TO REPORT AN OUTAGE, you can call 1-866-DOM-HELP and enter your account phone number. If the outage cause and estimated restoration time are known, we will give them to you.
You can request a callback with an update if the restoration time changes.
Check out our Storm Center page for outage and restoration information.
You can also find an “outage summary” that shows exactly how many customers are without lights in a given region and an “outage map” with an overview of current power outages.
Get prepared
Long before a storm hits, we work to assess its potential impact on your electric service.
See a video about how we prepare for storms, and get some practical tips on how you can prepare.
Check out recent editions of Customer Connection.
