NOTE --
This information was applicable in 2004 and is provided only
for archival purposes.Refer
to current information on www.dom.com for reading a meter.
PITTSBURGH - Dominion's natural gas customers can now read
their own meters and thus eliminate estimated bills. Estimated bills are based
on historical use and weather, and could result in underestimated or overestimated
bills until an actual reading is taken.
"We are trying to provide the best service and most accurate
bills possible during the current work stoppage in Pennsylvania," said
Jimmy Staton, senior vice president of operations for Dominion's energy delivery
system. "That's why we are encouraging customers to use these existing
automated meter-reading programs."
After reading their meters, customers can either report the
information online or phone it into the company's automated messaging system.
Those who want to enter the reading online should go to the Dominion Web site
at www.dom.com
and click "Customer Service." Select either "My Home" or
"My Business" and the state where you have service, which is Pennsylvania.
Under "My Service" on the right side, select "Enter a Meter Reading."
Customers must then log in with their account number, zipcode
and a personal identification number. Personal identification numbers can be
obtained by calling Dominion toll-free at 1-800-764-0111. Once logged on, customers
should follow instructions on how to enter a meter reading.
Customers may also phone in their readings through the company's
automated messaging system day or night by calling Dominion toll-free at 1-800-764-0111.
Customers can avoid an estimated bill by reporting the meter
read by 5 p.m. on the billing date, which can be found at the top of the most
recent bill. If reported earlier than that, the company will estimate the remaining
usage based on the reading the customer provided and the weather.
Dominion is currently not reading meters in Pennsylvania because
of a work stoppage. During this period, Dominion remains committed to providing
safe, reliable service to its customers. Emergency service is available by calling
toll-free at 1-800-400-4271. Emergency services include odors of gas, fire,
low pressure, gas service interrupted to gas appliances and weather-related
situations.
The company will also maintain its Call Center operations
between 7 a.m. and 7 p.m., Monday through Friday. Customers may continue contacting
Dominion, toll-free, at 1-800-764-0111. However, non-emergency items may take
longer to resolve.
