Heating and Cooling Terms and Conditions

Virginia HVAC

The Heating & Cooling Repair Program (“Program”) covers all eligible residential forced air heating and cooling systems fueled by electric, gas, propane or oil in single-family residences that fail due to normal wear and tear, and is provided by Dominion Products and Services, Inc., hereinafter referred to as “Dominion”.

1. The Program is intended for the repair of systems, not the replacement of systems, which Dominion deems beyond repair. An eligible system is defined as consisting of one heating and/or one cooling unit configured as follows: Furnace and/or Central Air Conditioning, Stand-alone Heat Pump, or Heat Pump/Furnace combination.
2. Listed monthly Program price is for a single system. Additional systems may be covered under the Program for an additional per system fee equal to the monthly Program price. The Program does not cover mobile home units.
3. Coverage under the Program starts after the first payment is received and enrollment in the Program exceeds 30 days. Coverage continues thereafter so long as the customer makes timely payments. Customer payments prepay coverage under the Program. Coverage is suspended at the end of the prepaid period in cases of nonpayment. A customer’s account must be in good standing (current) to receive repair service under the Program.
4. The Program covers all residential equipment (makes and ages) unless restricted due to unavailability of repair parts. Dominion and its contractors shall not be responsible for service or parts the customer has others provide. The Program covers all parts and labor, unless excluded elsewhere in paragraph 5 of the Terms & Conditions. For each claim visit, customer will be required to pay, in advance of any work being performed, a fifty dollar ($50) service/trip charge. Any customer payment for parts and labor not covered under the Program must be made directly to the contractor.
5. The following are excluded from the Program: commercial systems, boilers and water heater based systems, steam systems, geothermal heat pumps, gas engine driven heat pumps, or radiant floor/ceiling heat; routine maintenance such as coil cleaning, duct cleaning, filter replacement, condensate drain clearing and seasonal turn-on’s/turn-off’s; add-on components including humidifiers, electronic or electrostatic air filters, electronic zoning systems, ultraviolet light systems and condensate lift pumps; auxiliary components including ductwork, grilles & registers, equipment casing/enclosures, condenser pads, snow legs, flues and chimneys. The following coverage limitations apply: The repair/replacement of compressors, indoor & outdoor refrigerant coils and heat exchangers will be limited to the manufacturer’s parts warranty period. Refrigerant leak repairs occurring in areas other than indoor & outdoor refrigerant coils will not be made for systems greater than fifteen (15) years of age. Dominion reserves the right to make final coverage eligibility decisions.
6. All covered equipment must be installed to manufacturer’s specifications and meet code requirements. Dominion reserves the right to inspect equipment for sixty (60) days after receipt of customer’s application and to reject application if equipment to be covered is not functioning properly. Customer must designate covered system(s) when multiple systems are present. If the customer does not designate the covered system, the default system shall be deemed to be the largest system serving the main/first floor of the dwelling. 
7. Dominion contractors must have safe access to, and safe working conditions at and around all covered equipment. 
8. Dominion shall have the right to modify the Program, from time to time, and will provide thirty (30) days written notice of material changes. Dominion shall also have the right to terminate the Program on ninety (90) days written notice. 
9. By enrolling, the customer represents that, to the best of his/her knowledge, equipment to be covered is functioning properly and there are no pre-existing conditions.
10. The Program’s liability is limited solely to the repair or replacement of the covered heating/cooling
    system. The Program shall have no liability for any direct, indirect, special, incidental, consequential or other damages. The Program will not be responsible for damage caused by the customer, third parties, natural disasters, or other insurable causes.
11. Customer may cancel participation at any time.
12. Obligations of Dominion under these terms and conditions are backed by the full faith and credit of Dominion.
13. To request service under this Program call 1-866-645-9811.
    

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