Surge Help® Questions and Answers

A short-term burst of excessive, unwanted energy which if not controlled, can cause damage to attached electrical equipment.

Most recognizably lightning, though accidents involving utility equipment, trees, limbs & animals on power lines and normal utility equipment operation are often the source. The most common sources are motors and compressors found in refrigerators, air conditioners and other household equipment, which create a surge each time they start and stop.

Through electric, cable and telephone utility lines as well as private lines such as electronic dog fences, irrigation systems, yard light circuits, well pump feeds or low voltage lighting systems.

Today’s homes are filled with electronics and appliances that contain extremely sensitive microchips, microprocessors and circuitry. Electrical surges accelerate wear and tear, increasing repair frequency, repair costs and product failure.

High quality plug-in surge protectors, whole house surge protectors and utility surge protection programs are good choices. They offer physical and often financial protection; however, protecting every electronic in your home, from every source of electrical surge can be expensive. That’s why Surge HELP® makes so much sense. It is a great add-on option to any of these or a stand-alone solution.

The expenses associated with the repair/replacement of your home’s electronics, appliances, and electromechanical equipment (well pumps, air conditioning etc.) damaged by electrical surges.

No. With Surge HELP®, there is absolutely no equipment to purchase or install.

Yes. However, your deductible can often be as much as the repair and you run the risk of increased premiums or being dropped for multiple claims. With Surge HELP®, there are no penalities for making claims.

Call us toll free at 1-888-848-7893 and we’ll email, fax or mail you a claim form. Then, have a licensed repair technician or facility access the damage and provide you with a repair estimate/invoice. If it is not repairable, simply obtain a replacement estimate from a local retailer. Attach any estimates, receipts or invoices to a completed claim form and mail it to the address listed on the form. You should receive your payment in approximately 30 days.

You can call for pre-approval once you receive an estimate. However, as long as the claim form is completed in full and accompanied by the proper documentation, you will receive payment. (see Terms & Conditions for complete claims process).

The typical purchase cost of the most similar product available on the market today, taking into consideration the make, model and features of the item being replaced.

Please call 1-888-848-7893, Monday through Friday from 8:30 a.m. to 5:30 p.m.