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Frequently Asked Questions

What is a power surge?

Why do I need surge protection?

How does the warranty work?

How do I hook up my equipment to the surge devices?

 

What is a power surge?

A power surge is a sharp increase in voltage. Surges can occur on your electric, phone or even cable TV lines. They are often caused by lightning but can be associated with many other types of uncontrollable events such as hurricanes, tornadoes, ice storms, vehicles accidents involving utility equipment, etc. The most common type of surges are caused by the starting of motor-driven equipment such as your refrigerator, air-conditioner, furnace or garbage disposal.

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Why do I need surge protection?

You've probably already suffered damaging effects of power surges without even realizing it. These surges shorten the life of electrical appliances and components in your home and often lower their operating efficiency.

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How does the warranty work?

The manufacturer provides warranties for complete protection from power surges. Any equipment damaged by an AC power, cable or telephone surge, while connected to a properly installed Dominion Virginia Power surge protector, will be repaired or replaced. View a copy of our warranty for complete details. Note: The SYC650BB surge protector has its own warranty to cover its operation and the battery backup feature should it ever fail. Click here to view the warranty for the SYC650BB.

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