eCommunication FAQs

What is eCommunication (electronic communication)?

eCommunication is a free, paperless communication program. After enrolling, you will immediately begin receiving an email each time your account has a new communication ready to view.  You will have access to communications sent for up to the previous 12 months.

Who’s eligible?

All residential and commercial customers are eligible.

Is eCommunication secure?

Yes. We use industry-standard encryption technologies when transferring customer data. When we transfer sensitive information, we redirect you to a secure server that encodes all the data before it is transmitted over the Internet.

Once enrolled in eCommunication, can I expect all information to be sent electronically?

Most communications will only be sent electronically, but there may be certain communications that will be sent electronically and also through the U.S. mail. You will find an indication if a paper copy was sent in Manage Your Account.

How do I know when there is a new communication ready?

You will receive an email each time your account has a new communication. Follow the link in the email to view your communication online.

What should I do if I do not receive an email advising me that my communication is ready?

First, it's important to note that you are able to view your communication online even if you have not received an email reminder.

If you're not receiving emails from Dominion:

  • Sign in and go to your Profile to verify your email address is correct.
  • Check your spam folder. Certain email spam filters could be blocking your email. Adding our email address to your safe list will prevent the email from being blocked from your inbox.
  • Check to make sure your email inbox is not full and therefore unable to receive the email.

If you are still having problems, contact us.

How do I cancel eCommunication?

You can cancel your enrollment through Manage Your Account anytime. Once you've cancelled eCommunication, your next communication will be sent via U.S. mail.

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