Call any time--day or night. We consider it an emergency when you smell a gas odor or when none of your gas appliances are working. Call the number on your bill, the phone number in your local directory, or the emergency number: 1-877-542-2630.
Our employees take the time to notice when someone needs help. When we notice changes such as a well-groomed yard suddenly neglected or newspapers piling up on the porch, we'll notify a local referral agency. The agency investigates the situation and gets the proper help.
Up to $850 worth of weatherization materials may be provided for eligible customers. For more information, call the Cleveland Housing Network at (216)574-7100.
We change meters to prevent problems. When our meters reach a certain age (depending on the model), we replace them at no charge.
We do random changes to find out if a particular model of meter is working as expected. We don't charge you for these changes.
The Customer Service people who visit your home or office are available to assist you from 8 a.m. to 8 p.m., Monday - Friday. Services free of charge include: