Corporate

Reading Our Meter

The amount of natural gas flowing into your home is measured in thousands of cubic feet, or MCFs. Each dial on the gas meter advances one number when the pointer on the dial to the right makes a complete revolution. Each dial accounts for one digit of the meter reading.

Meter Readings & Billing

  • Our trained meter readers take readings remotely with computerized equipment.
  • Your gas usage is determined by subtracting last month's reading (actual or estimated) from the current reading.
  • A normal billing period can vary from 26 to 35 days.
  • The dates used to calculate your bill, and your next scheduled meter reading date, are printed on your bill.

When Access to Your Meter is Needed

  • Whether our meter is inside or outside, clear a three-foot area around it, making sure it's visible and accessible.
  • Servicing a blocked meter is difficult and can be a safety hazard in an emergency. Don't tie your pet to it, or use it as a hanger, a bike post, or for any other purpose.
  • Protect your dog, yourself and others by keeping your pet restrained. Dog bites can cause injury, unnecessary medical and legal expense, and missed work time.

Enter Meter Readings Online

Sign in (or register) to enter your own meter readings or check the next meter reading date for your area.

Reading our meter is easy:

  • Always read and record the readings from left to right.
  • If the dial is anywhere between two numbers, use the lower number. The only exception is when the dial is between the 9 and 0. In that case, 9 is the lower number.

Frequently Asked Questions About Automated Meter Reading

What is automated meter reading?

Automated meter reading (or AMR) is computerized technology that allows us to read the meter remotely. The meter data is transmitted by a small device and gathered by specially equipped vehicles driving through your area.
 

Why did the company switch to automated meter reading?

For customers, automated meter reading:

  • reduces the number of estimated meter reads,
  • is more convenient for customers who have to provide access to meters, and
  • means one less reason the company needs to enter a customer's property.

For Dominion East Ohio, it's more efficient, flexible and cost effective.
 

Can the AMR meter interfere with my home security system, garage door opener, pacemaker, computer, radio, TV or other electronic equipment in my house?

No. AMR technology operates at a special low-power frequency and should not interfere with any of your electrical equipment.
 

How is the AMR device in my meter powered?

The AMR device is battery powered.
 

Has the AMR technology been tested for accuracy?

Yes. AMR technology has been tested by Dominion and its manufacturers to meet our specifications. Also, this technology is being used to read millions of meters at other large utilities throughout the United States.
 

Will I still be able to read my meter myself?

Yes. Sign in (or register) to enter your own meter readings online.
 

Will Dominion representatives still visit my property if I have an AMR device?

Yes, our representatives will still be required to make periodic visits to perform inspections, service connections/disconnections and various maintenance tasks.
 

NYSE : (April 17, 2014) D 70.67 -0.86