eBill is a paperless billing program. After enrolling, you will begin receiving an e-mail each time your account has a new bill. The e-mail will include summary bill information and a link to view your bill and other important billing information. You may also choose to pay your bill online for free.
Yes, the eBill program is compatible with our Automatic Bank Draft and Budget Billing programs.
Yes. We use industry-standard encryption technologies when transferring customer data. When we transfer sensitive information, we redirect you to a secure server that encodes all the data before it is transmitted over the Internet.
No, you will no longer receive a paper bill via U.S. mail. Instead, you will receive an e-mail each time your account has a new bill due. We will send you a turn-off notice in the U.S. mail if your account becomes delinquent and is subject to disconnection. If you ever want a paper bill, it's easy to print a copy from your computer.
You will receive an e-mail each time your account has a new bill due. Follow the link in the e-mail to view your bill online.
First, it's important to note that you are able to view your bill online even if you have not received an e-mail reminder.
If you're not receiving e-mails from Dominion:
If you are still having problems, contact us.
Follow the link provided in your e-mail or sign in, select your account, and select the bill you want to view. Up to twelve months of bills are available online.
When you view your bill online, there are links at the bottom of the page to view this information.
Your eBill can be paid for free using the following online options:
You may also pay by:
It depends on the payment method you use:
|Payment Method||Payment Posting Schedule|
|U.S. Mail||Allow 5-7 days|
|Credit/debit card or electronic check (through BillMatrix, a third party||Payments made before 3 p.m. Eastern time Monday-Friday (except holidays) will be posted to your account that same day. Payments received after that time will be posted on the next business day. Payments made before 8:30 p.m. Eastern time will be reported to Dominion in time to prevent any pending disconnection of service.|
|Online (from your checking or money market account)||Posting times vary. Here's a schedule.|
|Authorized Payment Centers||The next business day|
You can cancel your enrollment online anytime. Once you've stopped eBill, your next bill will be sent via U.S. mail.