Call us as soon as you receive a delinquent notice. The sooner you call, the better. We can discuss a variety of special extended payment plans and other payment assistance options. Here are some examples:
This plan helps customers pay off past due balances by spreading arrears over 12 months. Customers must also pay their monthly budget amount.
If you're out of work, or on a low or fixed income, you may be eligible to receive a cash payment to help with your gas bill. There also is a Special Reduced Residential Service Rate Program established to assist certain eligible participants in receiving a 20 percent discount from their electric and/or gas company. Find out more from the West Virginia Department of Health and Human Resources. Applications also are available at local Community Action agencies, senior citizen centers or by calling DHHR at 1-800-642-8589.
Eligible customers must be certified by the West Virginia Department of Health and Human Resources to receive:
Each fall eligible customers will receive an application for the West Virginia Low Income Discount Program. The application outlines all the details for enrollment.
Each application has a waiver on the back which must be signed before the Department of Health and Human Resources will inform us of your continued eligibility. If the waiver is not signed, you must prove eligibility each month.
Once the application is approved, 20% will be deducted off your gas bill for the billing months of December through April.
Eligible customers can receive heating system retrofits, weather stripping, caulking, insulation and other energy-savings measures. Call the local Community Action Office.