Check out the payment options we offer. You can pay online, by phone, in person at an authorized payment location, or by mail.
Call us toll-free at 1-800-688-4673 to discuss available options.
Manage your account online to view your current and past billing, usage and payment information.
It depends on the payment method you use:
|Payment Method||Payment Posting Schedule|
|U.S. Mail||Allow 5-7 days|
|Credit/debit card or electronic check (through BillMatrix, a third party||Payments made before 3 p.m. Eastern time Monday-Friday (except holidays) will be posted to your account that same day. Payments received after that time will be posted on the next business day. Payments made before 8:30 p.m. Eastern time will be reported to Dominion in time to prevent any pending disconnection of service.|
|Online (from your checking or money market account)||Posting times vary. Here's a schedule.|
|Authorized Payment Centers||The next business day|
You can change your mailing address when you manage your account online.
A security deposit may be required if:
The amount of the security deposit is calculated at 1/12 the annual revenue for the property at the prevailing rate.
Yes. Security deposits are billed in one installment and due in 20 calendar days.
The security deposit will be reviewed for refund after one year of timely, in-full, consecutive payments. Interest is paid if the full security deposit is held for 180 days or longer.