Dominion does not call or email customers to obtain confidential information such as a Social Security number or bank account number. It is not normal for Dominion to contact you “out of the blue” to ask you to divulge personal information, however convincing it might sound.
If anyone calls, texts or emails you or your friends pretending be a Dominion representative requesting your personal information, that is just what they are doing - pretending. They may be trying to take your identity, your money or both. This may be a scam. Capture the phone number. Hang up. Don’t reply. Report the suspicious activity to local authorities to avoid letting you or others become another victim.
Sometimes scam artists try to pressure their victims by claiming power will be shut off if immediate payment is not received. If you have a problem paying your bills, we work with you to figure out a reasonable payment plan, we do not threaten you.
The same kind of precaution applies to face-to-face situations. Never allow anyone in your house or apartment who claims to be a Dominion representative unless you have scheduled an appointment or reported a problem. And, even in those cases, ask for proper identification.
Want to be sure? Before you divulge anything to anyone claiming to be from Dominion, call us at 1-800-688-4673.
Scams are not limited to impersonating a utility company. For more information on the wide range of scams, visit the Better Business Bureau’s Scam Stopper.