Corporate

Start/Stop Service

 

Existing Customers

Moving to another home? Buying a vacation or rental property? No longer need service?

--> Sign in or register to start, stop or transfer service.

You can also view, change or cancel existing requests online.

New Customers

Moving into Dominion's service area? Buying or renting your first home or apartment? Never had service in your name?

--> Start service here.

Installing Gas Service

Interested in installing or converting to natural gas?

--> Read information about installing in Dominion Hope's service territory.

Frequently Asked Questions

Starting Service

How much notice should I provide?

We recommend at least 7 business days in advance, but please provide as much notice as possible so we can schedule the request for the date needed. Orders are worked Monday through Friday only (excluding holidays).  Scheduling time frames may be available and vary depending on the location of the property.
 

Do I have to be home when my service is started?

If your meter is turned off, located indoors, or obstructed by fences, trees/shrubs, buildings or animals, an adult (18 or older) must be available to provide access to the inside of the property. For security and liability reasons, we won't enter a property unless accompanied by an adult.

If your service is on and the meter is located outside, or if  this is a new construction and we are installing a meter for the first time, you won't need to be home when service is started.
 

Does my electric service need to be on?

Not if this is a new construction and we are installing a meter for the first time. In all other instances, electric service needs to be on and we're required to light at least one appliance in the home.
 

Are there any fees to start service?

Yes. There is a connection fee of $30 to start service. The appropriate charge will appear on your first bill. In addition, a security deposit may be required, depending on your credit history.
 

Stopping Service

How much notice should I provide?

We recommend at least 7 business days in advance, but please provide as much notice as possible so we can schedule the request for the date needed. Orders are worked Monday through Friday only (excluding holidays).  Scheduling time frames may be available and vary depending on the location of the property.
 

Do I have to be home when my service is disconnected?

Not if the meter is located outside and isn't obstructed by fences, trees/shrubs, buildings, animals, etc. Otherwise, an adult (18 or older) will need to provide access to the meter so we can get a final reading. We will not enter a property unless accompanied by an adult for security and liability reasons.
 

Will you actually turn my service off?

Yes, unless someone is moving into the property and they have contacted us prior to the scheduled turn off date to request service in their name.
 

Do I need to do anything to prepare for the turn off?

Nothing is necessary in the spring and summer months. However, during fall and winter, we recommend you winterize the property before turning off gas service so the pipes won't freeze and burst.
 

Will I get the security deposit back?

Yes. Dominion will credit the deposit (plus interest) back to the account and mail you a refund check if there's a credit remaining after the deposit is applied. You're responsible for the difference if there's a balance due after the deposit is applied.
 

Transferring Service

How much notice should I provide?

We recommend at least 7 business days in advance, but please provide as much notice as possible so we can schedule the request for the date needed. Orders are worked Monday through Friday only (excluding holidays).  Scheduling time frames may be available and vary depending on the location of the property.
 

Can I have more than one address in my name at the same time?

Yes, you may have multiple locations in your name at the same time.
 

Are there any fees to start service?

Yes. There is a connection fee of $30 to start service. The appropriate charge will appear on your first bill. In addition, a security deposit may be required, depending on your credit history.

I paid a security deposit on my old account. Will that transfer to my new address?

No. The amount of the security deposit is based on the usage for each property, so your paid deposit plus interest will be credited to the final bill. If necessary, you will be billed a security deposit for the new address.
 

Where will my final bill be mailed?

The final bill will be mailed to the address you specify.
 

NYSE : (April 17, 2014) D 70.80 -0.73