Residential Lights Do you pay the bill for the light? If so, call us at 1-866-DOM-HELP (1-866-366-4357) to report the outage.
If you don't pay the bill for the light, and it's on private property or a private street, it may be private or lighting paid for by your Homeowners Association. Please have your Homeowners Association call us at 1-866-DOM-HELP (1-866-366-4357) to report the outage.
If the light is on a public street, it's most likely a streetlight. Streetlight outages must be reported by calling us at 1-866-DOM-HELP (1-866-366-4357).
What to Know About Streetlight Outage Restoration
From the date the outage is reported, the investigation of the outage may take up to 5 days to complete.
Depending on the result of the investigation, the repair could take 2 – 3 weeks to complete (underground cable repair, overhead cable repair, lighting fixture replacements).
If attempts to repair the underground cable are unsuccessful, the entire span of cable will be replaced. Cable replacements could take 45 days or more to complete.
Special permitting requirements or unexpected field conditions will have an adverse effect on the restoration timeframe.
When streetlight outages reach a high volume, repairs may take longer than usual. Causes of high volume may include: