Corporate

FAQs About Your Bill

Why are my bills so high?

If your bill has suddenly gone up, manage your account online and you can compare your usage against previous months and see how usage factors like weather and rates have affected your energy consumption.

To help pinpoint why your usage has increased, ask yourself these questions:

Has there been a significant hot or cold spell?
Hot summer and cold winter days mean your heating and cooling system has to work harder to keep your home comfortable. Prepare ahead by improving the insulation in your home and preventing air leaks.

Have you added to your home?
A new room makes your heating and cooling system work harder and longer, thus increasing your energy usage.

Have you been on vacation?
Your bill will probably go down a little while you're away, then go back to normal when you return and wash extra laundry, etc.

Are there more people in your house than usual?
More people (especially a new baby) mean more showers or baths, more laundry, and a general increase in electricity use for lights, television, warmer rooms, etc.

Have you added or replaced any major appliances?
Adding a dishwasher, for example, means more electricity for the appliance and possibly more to heat water. Use our handy online calculator to see how much it costs to run your appliances.

Have you checked the filters in your heating and cooling system lately?
Clogged filters increase the energy necessary to operate your system. Clean or replace your filter(s) monthly and keep your system operating at maximum efficiency with an annual checkup by a qualified technician.

What are your thermostat settings?
During the heating season, set your thermostat back at night on gas, oil or propane systems. For heat pump systems, it's best to find a comfortable setting and leave it there. During the cooling season, save as much as 3% on your energy costs for every degree you raise the thermostat setting. Use ceiling fans to help circulate cooled air.


Other things that can help:

Is there help for understanding my bill?

To better understand the pieces and parts of your bill, view our sample bill.

How can I pay my bill?

Check out the options we offer. You can pay online, by phone, in person at an authorized payment location, or by mail.

Need extra time to pay? Sign in or register to Manage Your Account and, depending on the status of your account, you may qualify for a Payment Extension or a Payment Plan. Read more about Payment Plans. 

How do I find out what I owe on my account?

Sign in to manage your account online to view your current and past billing, usage and payment information.

When will my payment be posted to my account?

It varies by payment method:

Payment Method Payment Posting Schedule
U.S. Mail  Allow 5-7 days.
 
Credit/debit card or electronic check (through BillMatrix, a third party) Payments posted before 5 p.m. EST Monday-Friday (except holidays) will be posted to your account that same day. Payments received after that time will post on the next business day.

Payments made before 10 p.m. EST will be reported to Dominion in time to prevent any pending disconnection of service.
 
Manage Your Account 

Payments made before 4 p.m. EST Monday-Friday (except holidays) can be scheduled for the following business day. Payments made after that time can be scheduled for the second business day. Payments are posted to your account the same day they are scheduled to be made.

Selecting the “Pay Now” payment option is available up to 10 p.m. EST and will send the payment information on the same day. This payment cannot be cancelled once scheduled.
 

Authorized Payment Centers  Payments made before 5 p.m. EST Monday-Friday (except holidays) will be posted to your account that same day. Payments made after that time will post on the next business day.

Payments made before 10 p.m. EST will be reported to Dominion in time to prevent any pending disconnection of service.
 
How do I ask for extra time to pay my bill?

Sign in or register to Manage Your Account and, depending on the status of your account, you may qualify for a Payment Extension or a Payment Plan. Read more about Payment Plans. 

How can I get a copy of my bill?

Sign in or register and you can view and/or print a copy of your bill.

How can I have my bills mailed to another address?

You can change your mailing address when you manage your account online.

NYSE : (April 24, 2014) D 71.38 0.32