Our mission is to provide safe, reliable, and economical electric service to our customers. One fallen tree can cut power to an entire neighborhood, which is why we work hard to keep our power lines and poles clear and in good condition.
The links below will provide you with helpful information about what you and Dominion can do to maintain reliable electric service.
As your electric, provider, our mission is to ensure that you have safe, reliable, and economical power at all times, which is why we work hard to keep the area around power lines and poles clear of trees and plants.
Trees and limbs are the leading cause of power outages. One fallen tree or limb can knock out power to an entire neighborhood. That’s why we must manage the trees and vegetation that grow near our lines. This involves pruning and removing trees along our lines on a scheduled cycle.
Additionally, Dominion works with regulators regarding vegetation management. Dominion is regulated by the State Corporation Commission in Virginia and by the North Carolina Utilities Commission in North Carolina. They have guidelines related to managing vegetation and trees near our lines.
When in doubt, give us a call. For your safety, you should never attempt to trim any plants or trees that are touching or growing near power lines. If you wish to trim trees or limbs that are near a line or may contact a power line when trimmed, call us at 1-866-DOM-HELP (1-866-366-4357).
Work near power lines. If you or a contractor are doing work at your home and need to get near lines, the High Voltage Safety Act requires you to contact Dominion. In the state of Virginia, non-certified workers must maintain a minimum distance of 10 feet from power lines. In North Carolina, manual work may be done at least 6 feet from power lines; work with mechanical equipment (chainsaws, cranes, trucks, etc.) must be done at least 10 feet from power lines.
Trees on lines. If a tree or limb is touching a power line, call Dominion to evaluate whether it should be removed. If a limb has fallen onto a line, call Dominion to remove it. For your safety, do not attempt to remove any trees or tree limbs yourself. See "What can a 7,200-volt power line do?"
IMPORTANT SAFETY NOTE: Always assume downed lines and any nearby objects are energized and dangerous. If you see fallen lines on your property or in roadways, stay away and contact Dominion immediately at 1-866-DOM-HELP (1-866-366-4357).
Prevent future problems by planting the right trees in the right place. In order to provide you with reliable electric service, Dominion keeps the areas near our power lines clear of trees and plants.
In order to provide you with safe and reliable electric service, Dominion uses herbicides to manage tree and plant growth in the areas near our power lines. Keeping these areas clear allows us to restore outages quickly, maintain our lines, and keep the lights on in your community. These herbicides are EPA-approved and non-restricted use, similar to products available in retail stores.>> Herbicide FAQs
If you have concerns, would like more information about Dominion’s herbicide program, or would like to discuss the option of your property being designated as a “no spray” area, please contact customer service at 1-866-DOM-HELP (1-866-366-4357) and ask to be referred to a vegetation management specialist who can assist you.