Whether you're moving into, out of, or across our service area, you can start, stop or transfer your service online.
Call us at 1-866-DOM-HELP (1-866-366-4357) to request tree trimming or if you have questions.
Dominion will cut and remove tree limbs and/or brush from property as needed to maintain reliable electric service. Customers are responsible for:
For customers with overhead service:
Dominion does not trim trees that overhang or are touching a wire that runs from an electric pole to your house or building. We will make an appointment to temporarily remove the service so your electrician or contractor can safely trim or remove the tree.
We provide service for power lines and equipment up to and including the electric meter. All electrical lines and equipment in your home are your responsibility. You should call a local, qualified electrician for such service.
Call us at 1-866-DOM-HELP (1-866-366-4357) for information.
North Carolina state law requires anyone performing excavation to first call the statewide notification center's number. Dial "One Call" at 1-800-632-4949. Callers must then wait 48 hours while utilities locate and mark their underground facilities.
If you believe one of our meters is not operating correctly, call us at 1-866-DOM-HELP (1-866-366-4357).
Dominion recommends that, in general, the rights-of-way should not be accessed or used by the public for off-road recreational activities or other purposes.
Anyone wanting to use the right-of-way corridor for any purpose needs to obtain permission from Dominion. In addition, if the requestor is not the property owner, permission must be obtained from each property owner along that right-of-way to perform activities on their land.
We make prudent investments to add new transmission and distribution lines and substations, and new technologies to minimize service interruptions and help crews easily locate problems and efficiently restore power.
We also perform on-going inspections/maintenance and plus we make targeted improvements to overhead and underground equipment.
We have tips, programs and helpful information for our senior customers and their caregivers.
If you or someone in your household requires the use of electrically-powered medical equipment, use the request form below to be added to our medical conditions list.
The form requires a physician's statement and signature. You must complete a form each year and we must receive it within 30 days of the anniversary date of the last form you sent. Otherwise, we will assume the condition no longer exists and the medical notation on your account will be removed.
We will make every effort to restore service quickly--consistent with the total restoration effort. You should always be prepared with battery- or manually-powered medical equipment. For longer outages, have a plan to receive proper care somewhere else until service is restored.
We want to give you the very best service possible. If you don't get the service you think you deserve, we want to know:
Dominion does not call or email customers to obtain confidential information such as a Social Security number or bank account number. It is not normal for Dominion to contact you “out of the blue” to ask you to divulge personal information, however convincing it might sound.
If anyone calls, texts or emails you or your friends pretending be a Dominion representative requesting your personal information, that is just what they are doing - pretending. They may be trying to take your identity, your money or both. This may be a scam. Capture the phone number. Hang up. Don’t reply. Report the suspicious activity to local authorities to avoid letting you or others become another victim.
Sometimes scam artists try to pressure their victims by claiming power will be shut off if immediate payment is not received. If you have a problem paying your bills, we work with you to figure out a reasonable payment plan, we do not threaten you.
The same kind of precaution applies to face-to-face situations. Never allow anyone in your house or apartment who claims to be a Dominion representative unless you have scheduled an appointment or reported a problem. And, even in those cases, ask for proper identification.
Want to be sure? Before you divulge anything to anyone claiming to be from Dominion, call us at 1-866-DOM-HELP (1-866-366-4357).
In the event that you have sustained damage, loss or injury that you feel is the responsibility of Dominion Virginia Power/North Carolina Power (Dominion), you may file a claim.
The investigation or the filing of a claim is neither an admission of liability nor a guarantee of payment. Your claim will be investigated by our Claims Department and a determination of liability will be made. All claims are handled on a case-by-case basis. You will be contacted and advised of our position concerning your claim, either in writing or by telephone.
Prior to filing a claim, please familiarize yourself with a few examples of claims Dominion does not honor.
As specified in our tariff, Dominion does not and cannot guarantee an uninterrupted supply of electricity free from defect; therefore, Dominion will not assume liability for damages/losses/injuries caused by occurrences that are beyond the control of the company.
If you feel that your damage/loss/injury was the result of Dominion’s negligence, submit a claim by contacting 1-866-DOM-HELP (1-866-366-4357) or write to:
Dominion Virginia/North Carolina Power
Attn: Claims Department
P.O. Box 26666
Richmond, VA 23261
If you observe or learn about possible energy theft, you can report it anonymously. Read more and make a report online or call us at 1-866-DOM-HELP (1-866-366-4357). Information is kept strictly confidential.