Are you leaving Dominion’s service area?
Stop service online by signing in or registering for Manage Your Account.
Once you are in Manage Your Account, select “Start/Stop/Transfer Service” in the left menu. Then select “Stop Service.”
Below are some FAQs to help you learn more about stopping service.
Please give us as much notice as possible so we can schedule your request for the date you need service. Orders are worked Monday through Friday only (excluding holidays), from 8 a.m. to 5 p.m.
Not if the meter is accessible and isn't obstructed by fences, trees/shrubs, buildings or animals. Otherwise, an adult will need to be at your residence on the day of your service disconnection so Dominion personnel can access the meter, get a final reading and issue a final bill.
If you have a disconnection notice that expires before the requested disconnection date, you'll need to pay the amount due. Otherwise, you may pay your current bill and your final bill together.
Your final bill will be issued the business day after we take the final meter reading.
There will be a credit reference on your final bill. You may also get a credit reference letter online when you manage your account.