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Income-Qualifying Home Improvement FAQs

About Income-Qualifying Home Improvement FAQs

What is the Income-Qualifying Home Improvement program?

The Income-Qualifying Home Improvement program is a free in-home energy audit and improvement program for income-qualifying customers.  If you qualify (see Participation and Eligibility section below for details), an energy specialist will be sent to examine your home, generate a custom audit report on your home and complete energy efficiency improvements with your permission.

What is the difference between the Income-Qualifying Home Improvement program and other home efficiency audit and improvement programs?

The Income-Qualifying Home Improvement program is an audit and improvement program for Dominion customers meeting eligibility requirements in Virginia. This program is offered by Dominion and approved by the Virginia State Corporation Commission.

The Virginia Department of Housing and Community Development also offers weatherization services. This program provides weatherization services to qualifying individuals through local Weatherization Assistance Providers. You may contact your local Weatherization Assistance Provider for more information on programs for which you may be eligible.

What measures are included in the Income-Qualifying Home Improvement program?

The Income-Qualifying Home Improvement program may provide the following installed measures:

  • Weather-stripping
  • Sealing cracks
  • Caulking windows
  • Wrapping pipes
  • Low-flow showerhead replacement
  • Attic insulation
  • Free Compact Fluorescent Light bulbs
  • Replacing air filters (provide extras)
Who conducts the energy audit?

Dominion Virginia Power has contracted with an energy industry expert, GoodCents. Their two-person Weatherization Crews will conduct the audit and perform the installation work. Each energy specialist carries a Dominion identification badge.

Are there any charges (or hidden charges) involved with this audit?

No. All services are being provided by Dominion Virginia Power and are free to the customer.

When will I receive my audit report?

The energy specialist will review the audit report with the homeowner immediately after the audit is completed.  The report will provide information on additional energy improvements that can be made, and will be left with the homeowner following the audit and improvements.

How long will the audit take? How long will it take to make the improvements?

A typical audit and improvements will take approximately two or three hours.

Will the improvements be made the same day as my audit?

Yes, GoodCents technicians will complete the work in the same day.  If attic insulation is to be installed, the installation appointment will be made at the time of the audit.

Can I be home during the energy audit?

Yes, we require the homeowner to be home during the audit. If the homeowner cannot be there, then we will reschedule when they can be present.

Where will the energy specialist need access to during the audit?

The energy specialist will need access to every room in the home excluding closets (unless there is a hole in the closet wall that is allowing outside air to infiltrate into the interior of the home), the exterior of the home, the attic, and the basement.

Participation and Eligibility

Who is eligible?

The Income-Qualifying Home Improvement program is available to qualified customers in our Virginia and North Carolina service territory.  The program conforms to the Virginia Department of Housing and Community Development qualification guidelines, which is currently set at 60% State Median Income.  Additionally, this program is designed for single-family homes.  Mobile homes and apartments are not eligible to participate at this time.

How do I know I am eligible for this program?

Ask our energy technicians when you see them in your neighborhood.

Are there any additional requirements to receive the energy improvements?

Yes.  Before any work can be done in your home you will be asked to read and sign an authorization form that states that you desire to have the work performed and that either you are the homeowner or that you are authorized by the homeowner to have the improvements made.  You need to be a Dominion Virginia Power customer.

Additional Information

What is an energy audit?

An energy audit can help you assess how much energy your home uses and evaluate what measures you can take to improve efficiency. A professionally trained energy specialist will come to your home and gather information on the current condition of the home, air conditioning and heating systems, appliances, and how the customer uses energy in the home.  The auditor will also conduct tests for air leakage and combustion safety.  All information will be computer analyzed and presented to the customer at the time of the audit.

Is an energy audit really worth it?

Yes. Heating and cooling makes up approximately 40% of your electric bill.  For every air or duct leak you seal, you keep the warm or cold air produced inside your home from leaking to the outside, saving you money in heating and cooling bills and improving your comfort level. 

I’ve been told the Dominion Income-Qualifying Home Improvement program does not plan to be in my area this year. What other resources are available to me to help make my home more energy efficient?

Contact your local Weatherization Assistance Provider for more information on weatherization programs for which you may be eligible.

You may also be interested in Dominion’s Home Energy Check-Up Program for qualifying customers in Virginia.

Visit Dominion's energy calculators to determine how to save energy in your home or business.  By entering personalized information about your home or business into the calculators, you can receive a custom report with tips including no cost, low cost, and more cost ways to improve the efficiency of your home. 

If you're interested in a home energy audit, contact a professional. They use a variety of techniques and equipment to determine the energy efficiency of your home. Equipment such as blower doors measure air leaks and infrared cameras find air infiltration and missing insulation.

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