Corporate

Heat Pump Tune-Up FAQs

Program Overview

What is the Heat Pump Tune-Up program?

Dominion’s Heat Pump Tune-Up program provides rebates for maintenance tune-ups of existing heat pump equipment.

Participation and Eligibility

Why should I participate in the Heat Pump Tune-Up program?

Dominion’s Heat Pump Tune-Up helps customers manage energy costs.  This program can help reduce costs while improving the efficiency of your home.

A Heat Pump Tune-Up can also:

  • Improve efficiency and prolong the life of existing equipment
  • Ensure your unit is clean and has good air flow
  • Provide better temperature and humidity control
What are the steps to participate?
  1. Contact a local, participating contractor to schedule your Heat Pump Tune-Up.   Here's a complete list of participating contractors or call 1-888-366-8280 for more information.
  2. The day of the appointment, the contractor will inspect your heat pump and make the general efficiency improvements needed. For example, the contractor will inspect the heat pump’s thermostat, air filter and refrigerant level to make sure they are operating at an optimal level.
  3. Upon completion of the tune-up, the contractor will complete the contractor portion of the rebate form. You may then submit the completed form via fax or mail along with a copy of your receipt of payment.
  4. You will receive a confirmation email the day your rebate information is received.
  5. After you receive the initial confirmation email, you can check your rebate status using Manage Your Account or by calling 1-888-366-8280.
  6. Your rebate check will be mailed directly to you - unless you authorized payment directly to the contractor.
Do I have to use a contractor listed on the www.dom.com/contractorsearch site?
Yes.  Only qualified measures performed by a contractor participating in Dominion’s Contractor Network will be eligible for rebates.
What is the Dominion Contractor Network and why do I have to use a contractor from it?

To ensure the highest level of quality service is provided to our customers, Dominion’s Contractor Network has been established and consists of contractors who have undergone a submission process to become eligible to provide services/install measures prescribed as part of the suite of programs being offered by Dominion.

Contractors throughout Dominion’s service territory in Virginia are eligible to participate in these programs by agreeing to abide and maintain compliance with strict Terms and Conditions, and by maintaining good standing with Dominion and the Better Business Bureau.

Only qualified measures performed by a contractor participating in Dominion’s Contractor Network will be eligible for incentives.
 

I want to use my own contractor but they aren’t currently on the list. How can they join the network?

Contractors can learn more about and register to become a participating contractor in Dominion’s Contractor Network by going to www.dom-vendor.com or calling 1-888-366-8280.

Once their submission has been approved and they are members of the network in good standing, they can perform the services for the programs for which they have signed up.

Please note, that any work performed by a contractor prior to them joining the Dominion Contractor Network will not be eligible for rebates.

Who is eligible to participate in the Heat Pump Tune-Up program?

This Program is open to Dominion Virginia Power residential customers living in single-family residences, townhomes, and multi-family (apartments and condos) dwellings with electric heating and cooling with an air source heat pump.  Ductless Mini-Split systems are also eligible, however Packaged Terminal Air Conditioners (PTAC) and water source heat pumps are not.  Mobile homes are not eligible.

Customer must be on a residential rate schedule.  Customers must also be responsible for the electric bill and either own the home or be able to secure permission from the owner to perform the repairs or improvements recommended. Units in operation for less than six (6) months are not eligible to receive a tune-up. Homes with gas or oil-fired supplementary heat do not qualify. Units must be in working condition prior to tune-up.

If I don’t own my home, can I still participate?

Yes.  If you are responsible for the electric bill and are either the owner of the home or reasonably able to secure permission from the homeowner to have the services completed.

I live in an apartment. Can I participate?

Yes.  Apartments are eligible to participate if meet other program eligibility requirements.

Rebate Information

What rebates can I earn?

The incentive offered for the tune-up is $90 per unit.

You may also assign your rebate to the participating contractor for instant savings on the cost of services.  Not all contractors offer the instant rebate option.  Contact your participating contractor for additional rebate details.

Note: One tune-up rebate per unit.  Rebate amount cannot exceed the cost of the service performed.

Where do I send my rebate form?

Mail or fax your completed rebate form along with a copy of the receipt using the information below.  Failure to include the offer number with the address could delay processing of your application and could result in non-payment.

Honeywell Smart Grid Solutions
Offer H444911
P.O. Box 130016
El Paso Texas 88513-0016
Or fax to: 973-695-2012

When can I expect to receive my rebate?

Please allow up to 90 days from the date all required information is received to process your rebate. Payment will be issued to the account holder and mailing address on record with Dominion - unless the customer has authorized the rebate to be paid to the contractor.

It is the responsibility of the customer to assure that all requirements for the rebate are met. Failure to provide any of the required information will delay processing of your application and could result in non-payment.

How can I check the status of my rebate?

Upon submission of the rebate application, an email will be sent to the email address provided on the rebate form confirming the rebate has been submitted for processing. You may also check your rebate status using Manage Your Account or by calling 1-888-366-8280.

What do I do if I have more questions?

Check out the program page or call 1-888-366-8280.

NYSE : (April 24, 2014) D 71.55 0.49