Heat Pump Tune-Up Terms and Conditions

These terms and conditions apply to the Residential Heat Pump Tune-Up Program. This Program has been approved by the Virginia State Corporation Commission.

Any reference in these documents to “Dominion” should be read as a reference to Virginia Electric and Power Company d/b/a Dominion Virginia Power, as well as its authorized agents and contractors.

  • Service must be performed after August 1, 2012.
  • This Program is open to Dominion Virginia Power residential customers living in single-family residences, townhomes, and multi-family (apartments and condos) dwellings with an electric air source heat pump. Customer must be on a residential rate schedule. Mobile homes are not eligible. Customers must be responsible for the electric bill and either own the home or be able to secure permission from the owner to have the service completed.  Units must be in operation for 6 months to qualify.  Units with supplemental gas or oil-fired heat do not qualify.  Units must be in working condition prior to tune-up.
  • Customer premise is eligible for one tune-up per unit during the five-year program time period.  Submit one rebate application form per unit. Simultaneous participation in Residential Heat Pump Tune-Up Program and Residential Heat Pump Upgrade Program is prohibited.
  • Work must be completed by a participating contractor in Dominion's Contractor Network. This participating contractor must be a member in good standing of the Contractor Network at the time of completion of work in order for the Customer to qualify for a rebate.
  • Service must be completed in accordance with all laws, codes and other requirements applicable under federal, state and local authority.
  • I understand that I may be contacted by Dominion via survey or questionnaire to provide feedback on my satisfaction with the program.
  • Rebate application must be postmarked within 45 days of the service date.
  • Rebate payments are based on the date of service. Customers must abide by the rules and rebate levels in effect on the date of service.
  • The dated sales receipt must match the date of service listed on the Heat Pump Tune-Up rebate application form.
  • It is the responsibility of the customer to assure that all requirements for the rebate are met. Failure to provide any of the required information will delay processing of your application and could result in non-payment.
  • Program procedures, requirements and rebate levels are subject to change or cancellation without notice and are subject to available program funds.
  • Dominion and/or its designees including program administrators and evaluation contractors reserve the right to review installations to verify completion and measure energy savings to ensure compliance with all program requirements. Such reviews will be made at a time convenient to the applicant. Misrepresentation of installation location or measure eligibility may result in forfeiture of the rebate.
  • Payment will be issued to the account holder and mailing address on record with the utility - unless the customer has authorized the rebate to be paid to the contractor.
  • Please allow up to 90 days from the date all required information is received to process your rebate.
  • You are urged to seek appropriate consultation concerning any tax liabilities that could be associated with the receipt of the rebate.
  • Dominion Virginia Power, its parents, subsidiaries, employees, affiliates and agents assume no responsibility for the performance of the equipment or equipment warranty, the quality of the work, labor and/or materials supplied, and/or the acts or omissions of the participating contractor.
  • The customer hereby agrees to indemnify, defend and hold harmless Dominion Virginia Power, its parents, subsidiaries, employees, affiliates and agents from any and all liability associated with this project.
  • I understand that Virginia Electric and Power Company (the “Company”) retains all rights to energy and demand reductions that result from measures installed under this Program for a maximum of four years, and that the Company may use such energy and demand reductions to participate in load management programs, demand response programs, or auctions operated by PJM Interconnection, L.L.C. (“PJM”), the regional electric transmission entity of which the Company is a member. The Company may share my pertinent customer information with PJM and with the Company’s agents and contractors for purposes of this Program. Pertinent customer information includes, but is not limited to, account holder name, account number, address, other contact information, and other information necessary to implement and monitor the Program including other information as required by PJM.
NYSE : (April 22, 2014) D 70.87 0.14