New Construction: Commercial

Starting Your Electric Service

Create your work request with eBuilder Services or contact Dominion at 1-888-569-5700 to start the process. We will contact you for more specific information and to obtain a copy of the plat. View service requirements to prepare for our call.

Next Steps

  • Dominion will visit the site to determine electric service needs.
  • Metering Requirements – Electrical Requirements (Refer to The Blue Book - New Services, Temporary Services and sections 220 and 230, Metering and Meter Location).
  • Dominion will determine any applicable customer charges and prepare necessary documentation such as Easement Process and Agreements.
  • Easement and Agreement documentation will need to be signed and payments provided to Dominion.
  • The customer is responsible for initiating the electric inspection from the county or city building inspector's office. The inspector's office will notify Dominion of approval.
  • Notify Dominion when all of the items on the Site Ready Checklist are complete and ready for electric service.

Work Request Tracking

To track your work request, you'll need your Work Request Number.

» Track your work request.

Installing Your Electric Service

Scheduling Process

The completion of your electric service is important to Dominion. Construction schedules vary depending on the size and scope of work. External factors such as inclement weather, emergencies or outages also affect construction scheduling. You will be notified if your project is rescheduled due to these factors, or if it's determined the site is not ready (see Site Ready Checklist).

If Dominion or our contractor needs to perform digging, we will contact Miss Utility to mark the existing public underground utility lines (e.g., electric, gas, cable TV, telephone, water). Miss Utility requires two (2) full working days notice. Digging may then begin if all underground facilities have been properly marked.

Once requirements have been satisfied and your site is ready, Dominion will provide an approximate timeline that the electric service installation may begin.

Setting Up An Account

To apply for service and open account for a neighborhood, subdivision or group of multiple homes, review the information below, then contact us at 1-866-DOM-HELP (1-866-366-4357).

The following information is needed to set up your account:

  • Legal name of company
  • Name, address, and phone number for an officer and registered agent of the company
  • Social Security Number (SSN) or Tax Identification Number (TIN)
  • Contact Telephone number
  • Mailing address


  • Deposit Requirements - Depending upon credit verification, a security deposit may be required.
  • Service Initiation Fee - A service initiation fee of $15.00 will be billed on the first bill.

Letter of Responsibility

A letter will be generated to any new commercial customer with a projected load of 500 KW or more. It states that a Dominion representative will be in contact to execute the Agreement for the Purchase of Electricity contract.

To make sure the account is open when you need it, contact us as soon as you know your schedule.  Dominion needs a minimum of 2 business days, excluding weekends and holidays.

Once construction is complete and the necessary inspections are received, Dominion will set the meter.

Once Your Service Is On

Manage your account online and you can make payments, receive eBills, check your account information, view billing and usage history and much more.

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