Residential Lights Do you pay the bill for the light? If so, call us at 1-866-DOM-HELP (1-866-366-4357) to report the outage.
If you don't pay the bill for the light and it's on private property or a private street, it may be private or lighting paid for by your Homeowners Association. Please have your Homeowners Association call us at 1-866-DOM-HELP (1-866-366-4357) to report the outage.
If the light is on a public street, it's most likely a streetlight. Streetlight outages must be reported by calling us at 1-866-DOM-HELP (1-866-366-4357).
In many locations, specifically metro areas, Dominion is utilizing a streetlight pole wrap during the outage investigation process to provide communication to residents when repairs can’t be made by simply replacing a bulb or photo cell.
Blue Pole Wrap – There is an Overhead problem and repairs will typically be completed in 2-3 weeks.
Green Pole Wrap – There is an Underground problem and repairs will typically be completed in 2-3 weeks.
Yellow Pole Wrap – There is extensive damage to underground cable, special equipment and/or permits may be required, typical repair timeframe 45+ days.
If underground repairs are attempted and it is determined there is extensive damage, the green wrap will be replaced with a yellow wrap.
For more information regarding a specific project, please call us at 1-866-DOM-HELP (1-866-366-4357).
What to Know About Streetlight Outage Restoration
From the date the outage is reported, the investigation of the outage may take up to 5 days to complete.
Depending on the result of the investigation, the repair could take 2 – 3 weeks to complete (underground cable repair, overhead cable repair, lighting fixture replacements).
If attempts to repair the underground cable are unsuccessful, the entire span of cable will be replaced. Cable replacements could take 45 days or more to complete.
Special permitting requirements or unexpected field conditions will have an adverse effect on the restoration timeframe.
When streetlight outages reach a high volume, repairs may take longer than usual. Causes of high volume may include: