FAQs About Short-Term Payment Extensions

How long will this extend my payment?

It depends on the status of your account. Sign in to Manage Your Account to find out how long your payment can be extended.

What happens if I can’t pay by the agreed upon time?

If you can't pay by the payment extended date, please contact us before that time to see if other arrangements can be made.

Are Payment Extensions allowed on Budget Billing?

No. Extensions can't be made while on Budget Billing.

Are Payment Extensions allowed on Bank Draft?

No. Extensions can't be made while on Bank Draft.

Are commercial accounts eligible?

Yes. Commercial customers can request Payment Extensions.

Are there any fees associated with Payment Extensions?

There are no fees for setting up a Payment Extension. However, the account is subject to late payment charges on any past due balance.

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