Residential and small to mid size non residential (VA Rates GS-1, GS-2, GS-2T, 5, 5C, and 5P; NC Rates 5, 5P, 5C, and 7) customers who have more than six months billing history and owe no more than their current bill are eligible.
No. The budget plan is simply a budgeting tool to help avoid seasonal fluctuations in your bill.
No, there are no fees or charges associated with the budget plan.
The budget amount is the average of the previous 12 months of bills at your address. If you have been at your address for < 12 months, part of your average is based on the prior occupant’s electrical usage. Any Products and Services (contract or warranty) charges on your account are added to the budget amount each month. Your account is reviewed periodically and your budget amount may increase or decrease based on changes in usage or an accumulation of a large credit or debit account balance (difference between how much is paid on budget plan and actual bills).
The adjusted budget amount is based on the average of the previous 12 bills at your address plus your total account balance (difference between how much is paid on the budget plan and actual bills) divided by 12. Any Products and Services (contract or warranty) charges on your account are added to the budget amount each month.
Your meter readings, usage, and actual costs will still appear on your monthly bills. The amount due will reflect your budget amount, and the total account balance will reflect the difference between how much you paid on the budget plan and your actual bill amounts. This amount is shown on your bill each month and can be a credit or debit balance depending on the time of year. This amount is automatically adjusted into your budget amount during the budget billing review to determine your new budget amount. This amount is either credited to your account or becomes due when the account is removed from the budget plan.
While on the budget plan you should pay only the budget amount (not your current charges or the actual account balance).
No. Customers on the budget plan are not eligible for payment arrangements. To establish an arrangement, you will first need to stop budget billing. If you qualify for a payment arrangement, you would be responsible for paying your actual bill amount each month plus 1/6th of your total account balance over the next 6 months.
Sign in or register to Manage Your Account to get your budget amount and enroll.
No. You will need to start the budget plan at your new address. Your new budget amount will be based on the average usage at your new address. Your actual account balance (difference between what you paid on the budget plan and your actual bill amounts) will either need to be settled (your account credited or payment made) at the time you move, or can be added to your new budget amount over the next 12 months. You can start Budget Billing when you set up your new account online.
There are several causes for an increase in a budget amount. The most frequent causes are:
Initial/current budget amount was too low to cover your actual bill amounts. This causes a large account balance to accumulate.
Large credit balance
Recent changes in your electrical usage.
The budget amount is calculated for a 12 month period. The amount is reviewed periodically and may increase or decrease based on changes in usage or an accumulation of a large credit or debit account balance (difference between how much is paid on the budget plan and actual bills).
Sign in to Manage Your Account to discontinue the budget plan. Your actual account balance (difference between what you have paid on the budget plan and what was actually used) will become due at the time of removal. Any credit balance will be applied to your next bill.