Stop Service

Are you leaving Dominion’s service area?

Stop service online by signing in or registering for Manage Your Account.

Once you are in Manage Your Account, select “Start/Stop/Transfer Service” in the left menu. Then select “Stop Service.”

Below are some FAQs to help you learn more about stopping service.

Manage Your Account: It’s secure. It’s convenient. It’s for you!

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Not Registered?

Register for secure online access.

To register, you’ll need:

  • email address
  • PIN (usually the last 4 digits of your SSN or Tax ID)
  • Dominion account number

FAQs about Stopping Service

How much notice should I provide?

Please give us as much notice as possible so we can schedule your request for the date you need service. Orders are worked Monday through Friday only (excluding holidays), from 8 a.m. to 5 p.m.

Do I have to be home when my service is disconnected?

Not if the meter is accessible and isn't obstructed by fences, trees/shrubs, buildings or animals. Otherwise, an adult will need to be at your residence on the day of your service disconnection so Dominion personnel can access the meter, get a final reading and issue a final bill.

Do I have to pay my bill before I move?

If you have a disconnection notice that expires before the requested disconnection date, you'll need to pay the amount due. Otherwise, you may pay your current bill and your final bill together.

When will I receive my final bill?

Your final bill will be issued the business day after we take the final meter reading.

How can I obtain a letter of credit to send to my new utility company?

There will be a credit reference on your final bill. You may also get a credit reference letter online when you manage your account.

NYSE : (April 17, 2014) D 70.67 -0.86