General Information

Frequently Asked Questions

How secure is this Web site?

To protect your confidentiality, this Web site uses 128-bit Strong Encryption (SSL 3.0). When you sign in, your personal information is protected as it is sent to Dominion. You can tell if a Web page is secure if you see:

  • a padlock at the bottom of the browser window
  • a URL that begins with "https" instead of "http"Security questions
Is my information protected?

At Dominion, your privacy is important to us. Dominion does not collect personally-identifying information about you (such as your name, address, telephone number or email address) unless you voluntarily submit that information to us through one of our Contact pages, or by email or other means.

We treat any personally-identifying information you submit through this Web site as confidential and do not sell or otherwise disclose such information to third parties except under strict contracts involving customer service or the enhancement of our customer programs.

What should you do if you entered sensitive information into a fraudulent website?

If you have already responded to an email with your Dominion account information and you believe it to be fraudulent, please contact your local law enforcement officials and the Better Business Bureau.

Here's some additional information.
What do I need to know about email filters and SPAM software?

Important account information communicated to you through email may be affected by any email filtering "SPAM" software you have installed on your computer or that may be offered by your Internet Service Provider.

Dominion uses your email address to:

  • Notify you when your bill is available for viewing online,
  • Confirm online order status,
  • Respond to your email inquiries, and/or
  • Communicate other information to you about your Dominion account(s).

To ensure you receive important emails from Dominion, read your email inbox subject lines carefully when you are selecting messages that you want to report as SPAM. You may also do one of the following:

  • Add the "" domain to your email safe list.
  • If your settings do not allow you to add email addresses to a "safe list", use the Help section of your email tool for help or contact your Internet Service Provider to research your configuration options.
  • Disable your email filtering "SPAM" software.
What is Identity Theft and how does it happen?

Identity theft is a crime. It happens when someone wrongfully obtains and uses another person's personal data in a way that involves fraud or deception, typically for economic gain. Personal data refers to information like your Social Security number, your bank account or credit card number, your telephone calling card number, and so forth. Identity thieves use this information to open credit accounts, bank accounts, utility accounts, and make major purchases - in your name.

Identity theft commonly begins with the loss or theft of a wallet or purse. But there are many other ways that criminals can get and use your personal information in order to commit identity theft. In public places, for example, criminals may engage in "shoulder surfing" - watching you from a nearby location as you punch in your telephone calling card number or credit card number, - or listen in on your conversation if you give your credit card number over the telephone to a hotel or rental car company.

Even the area near your home or office may not be secure. Some criminals engage in "dumpster diving" - going through your garbage cans or a communal dumpster or trash bin - to obtain copies of your checks, credit card or bank statements, or other records that typically bear your name, address, and even your telephone number, like pre-approved credit card offers. These types of records make it easier for criminals to get control over accounts in your name and assume your identity or to open accounts using your identity.

Learn more about a scam that promises to pay utility bills.

What is phising?

Phishing (pronounced "fishing") refers to fraudulent communication designed to deceive consumers into divulging personal, financial or account information. Spoofing well-known companies, phishing emails ask consumers to reply, or "click" a link to a fraudulent web page that will ask for personal information, such as their credit card number, Social Security number or account password.

These fraudulent emails are often difficult to identify but there are some techniques you can use to protect yourself from cybercriminals. Here are some examples:

  • Email Greetings
    Be suspicious of emails that do not greet you by name or that do not contain specific information about you. It is more difficult and costly for phishers to associate an email address with the email owner’s name or accurate account information on a mass scale.

    You may receive general notifications from Dominion that do not include your name or account information. These emails are for your awareness; for example, to inform you that Dominion will be working in your area or that there’s an up-coming storm. These emails will not ask you to provide any personal information. However, any email from Dominion related to your account will most likely include your account number or the last 5 digits of your account number.
  • Sense of Urgency or Threats
    Phishing emails often try to create a false sense of urgency intended to provoke the recipient to take immediate action. For example, cybercriminals often use threats that the recipient’s security has been compromised to instruct him/her to "validate" or "update" account information or face cancellation. Be very cautious of any email asking you to update sensitive information particularly if it has generic information.
  • Misspelling and bad grammar
    Cybercriminals are not known for their grammar and spelling. Professional companies like Dominion usually have a staff of copy editors that will not allow a mass email with bad grammar and spelling to go out to its users. If you notice many mistakes in an email, it might be a scam.
  • Links in Emails
    Nearly every business email today contains a "link to a website," or website address (URL). Links are used as a convenience for customers to help them easily find information the customer is looking for. Unfortunately, phishers also use links to drive customers to "fake" or "spoofed" websites.

    Scam artists use graphics in email that appear to be connected to legitimate websites but actually take you to phony scam sites or legitimate-looking pop-up windows. They also use web addresses that resemble the names of well-known companies but are slightly altered.

    Look for the warning signs outlined above (generic information, sense of urgency, bad spelling and grammar). If you are suspicious of the email, do not click on any links contained in it. Instead, go to the website by using your "favorites" if you have it saved, or type the website's URL directly into your browser.
What should you do if you suspect an email is a phishing attempt?

Dominion does not call or email customers to obtain confidential information such as a Social Security number or bank account number. It is not normal for Dominion to contact you “out of the blue” to ask you to divulge personal information, however convincing it might sound.

Sometimes scam artists try to pressure their victims by claiming power will be shut off if immediate payment is not received. If you have a problem paying your bills, we work with you to figure out a reasonable payment plan, we do not threaten you.

If anyone calls, texts or emails you or your friends pretending be a Dominion representative requesting your personal information, report the suspicious activity to local authorities to avoid letting you or others become another victim.

The same kind of precaution applies to face-to-face situations. Never allow anyone in your house or apartment who claims to be a Dominion representative unless you have scheduled an appointment or reported a problem. And, even in those cases, ask for proper identification.

How accessible is this Web site?

Our goal is to make our Web site content understandable and navigable. This includes not only making the language clear and simple, but also supplying understandable navigation between pages and supporting navigation in select pages that will maximize accessibility and usability.

This site strives to conform to W3C's "Web Content Accessibility Guidelines 1.0", available at

What if I'm having trouble viewing your site?

We maintain an open standard for Web site development as recommended by the WC3 (World Wide Web Consortium). Therefore, our development efforts are committed to supporting all browsers that conform to W3C standards. In most cases, you should be able to view and use our Web site with any modern browser.

If you do encounter problems:

  • Try downloading a more current version of your browser
  • Consult your browser's help section or your ISP for support
NYSE : (April 17, 2014) D 70.67 -0.86