Corporate

Frequently Asked Questions

Owning Common Stock Certificates

What happens if my stock certificate is lost, stolen or destroyed?

Contact Dominion by phone, postal mail, or email to notify Shareholder Services of your lost or stolen stock certificate(s). We will place a stop order on the certificate(s) and send you a packet that includes an instruction sheet, an affidavit to be completed and the dollar amount required to have the certificate(s) replaced.  The certificate(s) cannot be sold or transferred while a stop order is in effect.  If the certificate(s) is found, the stop order can be removed by contacting Dominion Shareholder Services for further instructions.

Can I deposit Dominion common stock certificates for safekeeping into Dominion Direct?

Yes. To take advantage of the convenience of having your certificate shares held in Dominion Direct, you must mail your stock certificates to Dominion. To deposit certificate shares into Dominion Direct for safekeeping, print and complete the Letter of Transmittal Form located in the Shareholder Forms section or write a letter of instruction which includes the account number or social security number, the name(s) on the account, the address, daytime phone number and email address. Also include the stock certificate number(s) and number of shares to be deposited. Please do not write on the back of your stock certificates. All registered owners must sign the letter exactly as their names appear on the face of the certificate.

We recommend mailing your stock certificate either certified or registered and insured for 2% of the current market value. This is the cost to replace the certificates if they are lost.

Can I deposit Dominion common stock certificates for safekeeping into DRS?

Yes. To deposit your certificate shares into DRS for safekeeping, write a letter that states the name(s) listed on the stock certificate, the address of record, and the account number or social security number used on the account. Indicate the stock certificate numbers and the number of shares that you would like deposited into DRS for safekeeping. Also include your daytime phone number and email address. Please do not write on the back of your stock certificates. All registered owners must sign the letter exactly as their names appear on the face of the certificate.

We recommend mailing your stock certificate either certified or registered and insured for 2% of the current market value. This is the cost to replace the certificates if they are lost.

Is there any cost to keep my shares in safekeeping and is it safe?

This is a free service that eliminates the worry and responsibility of keeping track of stock certificates, as well as the time and expense of replacement if your certificates are lost, stolen or destroyed.

Depositing your shares in safekeeping is the security industry’s preferred method of stock ownership.  Safekeeping allows you to transact business without having to mail your certificates, which avoids the risk of holding a stock certificate that may be lost, stolen, or destroyed.  The process to replace a lost stock certificate requires you to purchase a surety bond and complete an affidavit, which can be costly.

Without stock certificates, how will I know how many shares I own?

You will receive an Activity Statement indicating your account number and number of shares owned. Keep your statement with your other important documents as a record of your ownership. Each time there is a transaction in your account, excluding the quarterly dividend, you will receive an Activity Statement. Otherwise, you will be mailed a year-end statement at the end of the year with your tax form 1099-DIV.

You may also sign-up for online access to your account. You would be able to view your account at any time.

How do I have a stock certificate issued from the shares that are held in safekeeping?

Provide a letter of instruction that includes the account number or social security number, the name(s) on the account, the address, daytime phone number and email address. Indicate the number of shares you would like to have issued on your stock certificate. A certificate can be issued for any whole shares in your plan account. Certificates cannot be issued for fractional shares. All registered owners must sign exactly as they are listed on the account. A $25 service fee must accompany the request to issue a certificate. Provide a money order or certified check made payable to Dominion Resources Services, Inc. The certificate will be issued in the account holder’s name and mailed to the address of record.

I requested a stock certificate and have not received it in the mail. What should I do?

It may take up to 10 days for mail to be delivered. If 10 days have passed since the stock certificate was mailed to you, contact Dominion by phone, postal mail, or email to notify Shareholder Services that you have not received your stock certificate. We will place a stop order on the certificate and send you a packet that includes an instruction sheet and an affidavit to be completed. You must report non-receipt of a requested stock certificate within 12 months or replacement fees may be incurred.

NYSE : (April 24, 2014) D 71.52 0.46