FAQs About Surge Protection

General FAQs

What is a power surge?

A power surge is a sharp increase in voltage. Surges can occur on your electric, phone or even cable TV lines. They are often caused by lightning but can be associated with many other types of uncontrollable events such as hurricanes, tornadoes, ice storms, vehicle accidents involving utility equipment, etc. The most common type of surges are caused by the starting of motor-driven equipment such as your refrigerator, air-conditioner, furnace or garbage disposal.

How does the warranty work on the plug-in devices?

The manufacturer's comprehensive warranty offers complete protection from power surges. Any equipment damaged by an AC power, cable or telephone surge, while connected to a properly installed Dominion Virginia Power surge protector, will be repaired or replaced.

--> Plug-in Strip Warranty

What does the panel mounted surge device protect and what about its warranty?

It protects all motor-driven appliances located inside the home including washers, dryers, refrigerators, air handlers/furnaces, dishwashers, kitchen appliances and more. The panel mounted device is warranted by the manufacturer.

--> View a copy of the SYC-120-240TC warranty.  
--> View a copy of the SYC-240AHW warranty.

Why do I need plug-in units in addition to the panel mounted device?
The panel mounted surge device can't protect surges from entering on phone or cable lines, so plug-in units are necessary for electronics like computers, fax machines, modems, TVs, VCRs and stereos.

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