eBill FAQs

Yes. We use industry-standard encryption technologies when transferring customer data. When we transfer sensitive information, we redirect you to a secure server that encodes all the data before it is transmitted over the Internet.
No, you will no longer receive a paper bill via U.S. mail. Instead, you will receive an e-mail each time your account has a new bill due. We will send you a turn-off notice in the U.S. mail if your account becomes delinquent and is subject to disconnection. If you ever want a paper bill, it's easy to print a copy from your computer.

First, it's important to note that you can view your bill anytime online -- even if you have not received an email.

If you're not receiving emails from Dominion:

  • Sign in and go to your Profile to verify your email address is correct.
  • Check your spam folder. Certain email spam filters could be blocking your email. Adding our email address to your safe list will prevent the email from being blocked from your inbox.
  • If there's a limit on the number of emails viewable in your inbox, check your settings and make sure it's not full (and therefore unable to receive the email).

Contact us if you're still having problems.

Follow the link in your email or sign in to Manage Your Account and select the bill you want to view. Up to twelve months of bills are available.

Free payment options:

  • Sign in to Manage Your Account to make payments from your bank account. You control the date and amount. Same day payment notification available.
  • Schedule payments using a free service powered by CheckFree.
  • Enroll in Bank Draft and make payments automatically from your checking or savings account.

You may also pay by:

  • Credit/debit card or electronic check. Use of Manage Your Account is not required. Fees apply.
  • Online banking through your own financial institution.
Yes, the eBill program is compatible with our Automatic Bank Draft and Budget Billing programs.
You can cancel your enrollment online anytime. Once you've stopped eBill, your next bill will be sent via U.S. mail.