FAQs About Your Billing and Payment

Check out the options we offer. You can pay online, by phone, in person at an authorized payment location, or by mail.

Call us at 1-800-362-7557 to request a payment extension.

About payment extensions:

  • A payment extension can extend your past due payment date by a few days, giving you more time to make your payment.
  • Late payment fees may apply, but there are no extra charges.
  • A payment extension can't be granted if you're on Budget Billing.

Manage your account to view your current and past billing, usage and payment information.

Sign in or register and you can view and/or print a copy of your bill.

Credit/debit card or electronic check (through BillMatrix, a third party)
Payments made before 3 p.m. Eastern time Monday-Friday (except holidays) will be posted to your account that same day. Payments received after that time will be posted on the next business day. Payments made before 8:30 p.m. Eastern time will be reported to Dominion in time to prevent any pending disconnection of service.

Online (from your checking or money market account)
Posting times vary. Here's a schedule.

Authorized Payment Centers
Payments made before 4:30 p.m. Eastern time Monday-Friday (except holidays) will be posted to your account that same day. Payments received after that time will be posted on the next business day. Payments made before 8:30 p.m. Eastern time will be reported to Dominion in time to prevent any pending disconnection of service.

U.S. Mail
Allow 5-7 days.

There are many reasons your bill may increase. Visit our energy-saving tips for help.

Yes. View our interactive bill sample to better understand your gas bill.

A security deposit may be required if:

  • You are a new customer.
  • You have not paid your entire bill or payment plan amount by the due date, should the required payment include a previous balance.
  • You have unpaid final balances from past accounts.
  • You have not established a good credit history and have more than one disconnection notice for nonpayment within the past 12 months.
  • You had service shut off for nonpayment.
  • You are in bankruptcy.
  • You have been involved with unauthorized usage of gas, theft of service or meter tampering.
The amount of the security deposit is calculated at 1.3 times the Budget amount (estimated future gas averaged monthly over 12 months) for the property.
Yes. Security deposits are billed in three, equal, consecutive monthly installments.
The security deposit for non-residential customers will be reviewed for refund after after two years of timely in-full, consecutive payments.

As an alternative to paying a cash security deposit, a residential customer can:

Secure another credit-worthy customer to sign a form guaranteeing your bills will be paid. This person must be a Dominion East Ohio customer in good standing. Upon Dominion East Ohio’s approval of a guarantor, this person will then become responsible for paying the default amount which will not be more than the amount of the bill for 60 days of service or two monthly bills. Here's the guarantor form.

Provide a letter of credit from a previous gas or electric utility company. To be eligible:

  • The letter must state that you had residential service with the gas or electric utility company for 12 consecutive months.
  • Good payment history for 12 consecutive months must have been established with the previous company.
  • Service with the previous company must not have been shut off for nonpayment during the last 12 consecutive months.
  • You must not have had two (2) consecutive bills with past due balances during the last 12 consecutive months of service.
  • The customer name applying for service must be the same as the customer name in the letter of credit.

Return information:

  • Fax:
    1-866-452-3940
    Include cover sheet with customer contact info and address of current Dominion services.
  • Mail:
    Dominion East Ohio
    P.O. Box 5759
    Cleveland, OH 44101
    Attn: Contact Services

If you're a new customer to Dominion, we ask for your social security number so we can verify your identity.

At Dominion, your privacy and security are important to us. We treat any personally-identifying information You submit through this Web site as confidential and do not sell or otherwise disclose such information to third parties except under strict contracts involving customer service or the enhancement of our customer programs. To protect your confidentiality, this Web site uses 128-bit Strong Encryption (SSL 3.0).

There may be several reasons for this:

  • If you have more than one name listed on your Dominion account, you may need to enter the last 4 digits of the SSN for the alternate name on your account.
  • Dominion may not have a SSN or TIN on record for your account.
  • You may have established an alternate 4-digit PIN for your account.

You can request or change your 4-digit PIN by contacting us via email or phone.