Dominion North Carolina Power

Customer Service

Manage Account

Access your account, bills, payments, usage and more 24/7.

Manage Service

Start, stop or transfer service 24/7.

Billing Options

From paperless eBill to Budget Billing, you choose the way you want to be billed.

Payment Options

Mobile Bill Pay, simply click “pay now” from the welcome screen to make a free same-day payment any time from anywhere.

Rates and Regulation

Rate class, energy use, fuel costs, and the season all play a role in determining the rate you pay.

Smart Meters

Customer Service and FAQs

Every day, Dominion North Carolina Power employees strive to provide excellent service to our customers. For customer service, call us at 1-866-DOM-HELP (1-866-366-4357) or manage your account online 24/7/365.