Corporate

Storm Center

Report a Power Outage

Check Outage Status

View Outages by Region

View Outage Map

Stay away from downed power lines.

Outages and Restoration Information

Reporting Outages and Getting Updates

» Report your power outage. We won't know your power is out unless you tell us.

» Get Updates via Social Media!  Check our Twitter feed and Facebook page for information on outages and other events.

» Report a Streetlight Outage.

Interactive Outage Viewer

Our Interactive Outage Viewer (requires Adobe Flash) is designed to provide general information on the location and magnitude of power outages within our service area. Note: High visitor traffic may slow performance.

  1. Click on "Locate Address" in menu at the top of the map. Enter address in black pop up box and hit "Locate."
  2. A map will regenerate of the area. A blue push pin marker represents the submitted address.
  3. Locate the colored dot nearest to the blue push pin marker. This dot indicates electric delivery device locations (not individual outages).
  4. Click on the colored dot for information on the affected outage area. Scroll in black box to see all outage information.

For details on a specific address, please call 1-866-DOM-HELP or sign in to your account.

Outage Map and Outage Summary

View our standard outage map and outage summary to see how outages are currently affecting customers. Note: Displayed outages include all outages occurring at a given time and may be caused by a variety of conditions or circumstances--not one particular storm or event.

Information and Resources

Before, During and After a Storm

Before the storm:

  • View our outage preparation tips.
  • Make sure you have a battery-operated radio, multiple flashlights, a battery-operated clock, and extra batteries.
  • Recharge mobile phones and other portable devices.
  • Turn off and unplug any non-essential electrical equipment in your home.
  • Post a list of contents on your freezer door to minimize the number of times you open it if power is lost.
  • Make sure all prescription medications are filled.
  • Fill your vehicle's fuel tank.
  • If you have pets, make sure you have provided for them as well.

If severe weather is expected, take these steps to prepare for possible outages:

  • Turn off major appliances such as heat pumps, water heaters and stoves. Unplug other appliances such as TVs, stereos, microwaves and computers. This will prevent damage to appliances and possible overloads to the company's system when power is restored.

During the storm, if electricity is interrupted:

  • Use a mobile device, car radio or other battery-powered radio to monitor news and weather updates.
  • Report your outage if you have mobile phone service. Call 1-866-DOM-HELP (1-866-366-4357), and don't count on your neighbors to report them. You also can report and check the status of power outages using the company’s website at www.dom.com via smartphone or other mobile device.
  • Leave one lamp or light on so you will be able to recognize when power is restored.
  • If using portable or camp-type stoves or lanterns for cooking and lighting, ensure that the area is adequately ventilated.

After the storm:

  • If you have not already reported your outage, call 1-866-DOM-HELP (1-866-366-4357). You also can report and check the status of power outages using the company’s website at www.dom.com via computer, smartphone or other mobile device.
  • Stay away from downed lines and anything touching them — assume they are energized.  Report them by calling 1-866-DOM-HELP (1-866-366-4357).
    Follow safe operating procedures for generators. Never operate one inside your home or in an enclosed space, such as a garage.
  • Plugging a generator into a regular household outlet can energize "dead" power lines and injure neighbors or utility workers. Customers should connect individual appliances that have their outdoor-rated power cords directly to the receptacle outlet of the generator, or connect these cord-connected appliances to the generator with the appropriate outdoor-rated power cord having a sufficient wire gauge to handle the electrical load.
  • Exhaust fumes contain carbon monoxide and can be deadly, so run your generator outside with proper ventilation. Store the fuel for your generator safely.
  • Visually inspect the area around your electricity meter. If you detect or suspect any damage, call us at 1-866-DOM-HELP.

When traveling:

  • Please help protect our linemen when you see them on the roadside making emergency repairs. Move over from the lane nearest the workers or slow down until you can safely pass the work site.
  • Watch for downed lines and anything touching them (see note above).

 

Videos About Our Preparations and Post-storm Patrols

The videos below illustrate how Dominion Virginia Power stays prepared and responds to major storms.

The video below explains what our patrollers do after a storm passes.

NYSE : (April 24, 2014) D 71.52 0.46