Outage Preparation Tips

Learn How You Can Be Prepared

Power outages can interrupt your life the most when you are unprepared.

View our video to learn how you can be ready for the impact of a major storm by creating your own emergency preparedness kit. Most items for your kit are readily accessible.

Also be sure to view the links below for more tips.

Recommended Items to Include in a Basic Emergency Supply Kit
  • Water, one gallon of water per person per day for at least three days, for drinking and sanitation
  • Food, at least a three-day supply of non-perishable food (>> More on keeping food safe)
  • Battery-powered or hand crank radio and a NOAA Weather Radio with tone alert and extra batteries for both 
  • Flashlight and extra batteries First aid kit
  • Whistle to signal for help 
  • Dust mask, to help filter contaminated air and plastic sheeting and duct tape to shelter-in-place 
  • Moist towelettes, garbage bags and plastic ties for personal sanitation 
  • Wrench or pliers to turn off utilities 
  • Can opener for food (if kit contains canned food) 
  • Local maps
  • Cell phone with chargers

View/print an emergency supply list from FEMA.

Additional Items to Consider Adding to an Emergency Supply Kit
  • Prescription medications and glasses
  • Infant formula and diapers 
  • Pet food and extra water for your pet (>> more on pets)
  • Important family documents such as copies of insurance policies, identification and bank account records in a waterproof, portable container 
  • Cash or traveler's checks and change 
  • Emergency reference material such as a first aid book or information from 
  • Sleeping bag or warm blanket for each person. (Consider additional bedding if you live in a cold-weather climate.) 
  • Complete change of clothing including a long sleeved shirt, long pants and sturdy shoes. (Consider additional clothing if you live in a cold-weather climate.)
  • Household chlorine bleach and medicine dropper – When diluted nine parts water to one part bleach, bleach can be used as a disinfectant. Or in an emergency, you can use it to treat water by using 16 drops of regular household liquid bleach per gallon of water. Do not use scented, color safe or bleaches with added cleaners. 
  • Fire Extinguisher 
  • Matches in a waterproof container 
  • Feminine supplies and personal hygiene items 
  • Mess kits, paper cups, plates and plastic utensils, paper towels 
  • Paper and pencil 
  • Books, games, puzzles or other activities for children
Protect Electronics
  • Use surge protectors
  • Unplug televisions and other sensitive electronics
  • Consider a UPS
  • Charge the battery for your cell phone and laptops
  • Make sure your generator is ready, fueled and safe (view safety tips)
Turn Off Major Systems and Appliances

If power goes out, you may want to turn off your electric heating/cooling system (depending on season). Also consider turning off large appliances such as clothes dryers and window air conditioners. If you are using your electric range or oven when an outage occurs, please remember to turn them OFF to prevent a possible fire hazard when power is restored. If possible, leave one light on to provide you visible confirmation your power has been restored.

After power has been restored, turn on these appliances one by one, as needed, over a period of time to minimize strain on the system, a condition referred to as "cold load pickup" (CLPU). This incremental restoration in your home can help prevent additional problems on our system due to unanticipated load characteristics (e.g., high currents) which can cause our fuses to operate and extend your outage.

No Power?  Contact Dominion!

When you report an outage, we use your phone number to identify your location. Sign in (or register) to view or update your number, or call us at 1-800-222-0401.

Keep the Dominion Customer Service Center number, 1-866-DOM-HELP (1-866-366-4357), with your other emergency numbers. You might also add our number to your cell phone so you can reach us easily in the event of an outage. You can also report outages online.

View our video on the right to see how Dominion Virginia Power stays prepared for storm events.

Storm and Outage Updates

Visit our Storm Center for information on the weather and outages affecting Dominion customers.

Reliability  What do causes and types of outages, storm preparation and even tree trimming have in common? They all contribute to our service reliability efforts! Whenever you see this icon, we are sharing information with you about our efforts to provide you with safe & reliable service every day of the year.
NYSE : (April 17, 2014) D 70.67 -0.86